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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I finished everything very quickly and easily. The site is reviewed and simple. The video call service is very good
Kevin was amazing, we couldn't get the video call to work. He emailed me a new link and I was able to get verified right away. Didn't make me wait that long! Great customer service
Hello Gianna! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Hugh! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It took awhile and it still says I have to do it. I had to do it two times. I'm not sure if it even worked
Hello Ryan! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I've been trying for several days to complete this process and no matter what I do I feel as if I can't
Hello Jamie! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
Extremely simple to use as long as you follow and read the guidelines and how it works
Hello Aaron! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I am very satisfied with the website. I am eager to find out how much easier it will be for me to claim my benefits.
Hello Catherine! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My overall experience was a stress free quick and simple process.
Hello Lateia! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Kyle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The agent walked me through until we got connected and then was an easy process
Hello Noemi! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I m new for this website so I will see what will be the benefits for me.
Hello Sarmad! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
User friendly. You can get the VA app that takes you directly to the ID me website.
Hello Olen! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It took me four attempts to finally get through the whole process over a two-day period not an easy process
Hello Lisa! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
I have access to see my SSA account nice and easy.
In my opinion it is the best way to do it.
Hello Ansgard! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very thorough to almost frustrating but would not have wanted it any other way. They did a great job
Hello Jonathan! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process took much less time than I expected. The representative was clear, pleasant and efficient.
Hello Kerri! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy, and trustee referee was professional.
¡Hola Lina! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Son muy seguros, profesionales y no toma mucho tiempo.
¡Hola Esdras! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Simple, easy & effective way to keep information safe in today's world! Works well & I have had no issues with the system at all!
Hello Nicholas! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Laura! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marko! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team