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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I like how agent ask the questions and it wasn't long to wait I recommend this for anyone also and I'm very satisfied and good about it.
I did not necessarily like giving so much of my personal information but the process was easy to complete. It took a little time to complete but it wasn't too bad. The prompts were very easy to understand and follow.
Hello Tina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
I found updating IDme to be a simple, straight forward experience. I had the information they needed at hand, and that definitely helped. I was also patient while the site was digesting the information I had put in, but the wait time was minimal, especially at a time my internet is usually a little slow. I appreciated that the form to fill out was created in a way that tabbing through the items was quick and easy.
Hello Kathy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
After getting to my video call, it was a very easy process. The agent was very helpful and professional.
Hello Jeff! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I wasn't looking forward to do this. When I started n it pretty simple follow instructions can't go worng.
Hello Gabriel! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very satisfying very helpful Thankyou I encourage others to apply great service.
Hello Caitlin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was not terrible. The face scan was a pain... but not overly hard to do.
Hello Vicky! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
The process was very simple, very quick and most of all very secure. I use this service in order to make an online payment to the irs. I would trust it with any online needs.
Hello Kenneth! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It's good but update your phone though because some phones may have problems to deal wit
Hello Phillip! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The instructions were very clear and the support was built in organically, especially the guide for the video call. The call itself could not have been performed better!
Hello Michael! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My agent Mary F. Was very helpful and professional. It was an easy and quick process. Once my video call was complete I had no problems getting onto the site to get what I needed, when before the video call I couldn't get on.
Hello M! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It's a long drawn out convoluted process. The only thing they didn't ask for was it DNA sample. But at the end I am fairly confident that it is quite secure.
Hello Charles! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Lori! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Im not a fan of zoom or other video calls, but the platform used by Idme was smooth and easy to use.
Hello Darren! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent experience. I would love to go back there if need help again. Everything is secure and safe to be at.
¡Hola Isabel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Great it was very helpful and fast lot of good information
Hello Raymond! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy accesible con atención personalizada que es lo mejor.
¡Hola Javier Jesús! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I have no other words for this description other than; Be professional.
Hello Savannah! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Extremely satisfied with the conduct of my agent he was very helpful help me through things that I needed to know also with setting up my video call very helpful keep up the good work
Hello Robert! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The best experience and easy to follow!
I really very please of this App! My identification was stolen last year for purposes to collect unemployment
So keep doing what you doing
Hello Evelyn! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cherylall! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team