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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I needed to verify my military status to obtain discounts and I have to say I was extremely pleased with how easy, simple and secure it was for me. A few clicks and I got my discounts all set up!
Their layout and options is so simple to use and very quick to complete! No one should have any issues.
Hello Robert! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My agent was very fast, clearly spoken, I was able to understand everything. He also was very professional but nice so easy to talk to.
Hello Phoebe! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I believe this is a good way to keep track of IRS payments within a safe and secure environment.
Hello Padmasiri! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Thought it would take longer but they actually got back to me same day, it was easy and quick to verify over video while recieving great customer service.
Hello Jamie-Rae! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
They verify your identity to make sure that you are really you. Awesome service!
Hello Rolando! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great experience I had with the agent they were quick
Hello Fadlullaah! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Service is amazing cannot ask for better. Easy process and helpful people.
Hello Carlos! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
At first it can be complicated and very frustrating it took me 5 days to get it right, but now that I'm verified IT IS SO EASY TO GET THE INFORMATION I NEED AND LOG INTO THE SITE. IM SO GLAD FOR THIS APP.
Hello Candace! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience was fast and very easy to complete. Video call was fast and operator was very professional..
Hello Keith! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Súper satisfecha no tuve ningún tipo de inconvenientes y si algún momento tuve que cambiar contraseña fue super sencillo proceso.
¡Hola Jackeline! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
SIMPLE, FAST and EASY. The person that helped me was professional and helpful. I was not really happy I had to this but the agent made it better.
Hello Jon! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy, fast, and secure. Made sure I was me with the best tech.
Hello Nubia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Jason! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Uploading docs was a pain... but the video chat went smooth agent professional...
Hello Jeremy! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
While trying to handle my digital vaccination card, it led me to ID.me. There I had to undergo quite a process to verify my identity since identity theft is a real issue. The ID.me representative I talked to via my phone was very good at getting to view the needed documents. It was a very good experience seeing her with video chat. I felt that my identity was verified with little difficulty.
Hello Jason! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Good experience easy to set up and work with easy to communicate with it too
Hello Stuart! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Marco! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm not very good at computer stuff but when I used this site it really was easy. If I can do it, anyone can!
Hello Glenn! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
This app is very easy to navigate. There is a lot of frequently asked questions answered for you. And I felt their app was very secure.
Hello Maria! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team