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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a little hard, uploading the documents and knowing where they go, but overall after I did get everything completed everything fell in place and I got it done
The gentlemen was very helpful and patient with me. He helped me download Zoom for the video chat
Hello Jesus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simply amazing, the agent was very understanding of my limited electronic device knowledge
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My agent Amati was very pleasant, she allowed me to ask questions and help me when need
Hello Kim! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The operator was more than helpful and very knowledgeable. It was truly an easy and wonderful experience
Hello Richard! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Opening an account with IDme was so easy to set up. I'm so happy they've created it. Now it's easy for me to see all of my activities.
Hello Evelyn! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Process was much easier and less complicated than I had anticipated
Hello Lisa! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Simple direction all ages can follow. I needed no help and it was quicker than I thought
Hello Angela! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
My wife mistakenly used my email to create her account and ID.me helped recover it for me. ID.me makes proving my identity a breeze
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with id.me was fabulous, painless and fast. My customer service agent was very professional very helpful, because I needed it and she also treated me as if I was a friend. And that I appreciate. I will highly recommend you to everyone that I know!
Hello Talianna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Make sure you have a copy of your documents, both jpg. And pdf and resubmit as necessary photo type required. Once you get everything submitted it is easy to finish.
Hello Jessie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star rating of ID.me. -ID.me Social Response Team
Excellent experience, no problems encountered for me.
Hello Carlos! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue una buena experiencia y un muy buen servicio, todo es muy confiable y tienen buenas explicaciones
¡Hola Sheylin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
10 out of 10 service it was great using the camera to prove your identity is a great way for service
Hello Darren! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I love they customer service everything was fast and smooth. They did not take too long for them to answer my calls, usually you'll have to wait a while before you get they but that wasn't the case with them.
Hello Sebastien! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very pleased with my experience with this program as well as the fact that the program is here for the protection of my information.
Hello Terrance! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was easy & very successful. I didn't have any problems with signing in
Hello Markeasha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and informative
Easy to use and understand
Will let you know within 5 days
Hello Edward! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
The representative that call me for the video call was very professional and I was able to see that he loves what he was doing and he show me a lot of patients and respect.
Hello Mirian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very secure, professional, approachable, and very curious.
Hello Brandon! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felicia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team