On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was good communication.The staff had good service and knew about her task.It was very understandable like simple and satisfying.
Hello Sunny! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Simple and very easy to use. Took maybe 10 minutes tops to get thru the whole process.
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Found process to be simple, quick and efficient! Feel confident my online IRS account is reasonably secure.
Hello Fred! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was excellent. The customer service was helpful and patient.
Hello Maria! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Keven! We sincerely apologize for this frustrating experience. We are happy to help. Please send us an email at [email protected] for assistance. -ID.me Social Response Team
I appreciate the measures taken to provide a safe and secure way to verify identity. Especially since I'm a victim of identity theft.
The agent was patient and allowed me to express my concerns and helped resolve my issue.
Hello Tyche! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy & understandable. Had no problems fill out the claim forms...
Hello Donald! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
In order to file a trademark application, an ID.me verification is required. The process initially did not work well but that may have just been a software error. It was cleared up immediately and the result was seamless, using a smartphone and a text link. This is the recommended method as it connects the phone number with the images. Please have patience and contact the IT office if there are any issues, as it is cleared up with timely response and professional assistance.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My ID verification team were calm and concise in helping me verify my identity.
Hello Patrick! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very nice people understanding thank u appreciate u job
Hello Daniela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was a very quick and easy process, in fact so easy even a cave, well you know the rest of the saying.
Hello Norman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me gives me a sense of security when I use it but also I can use it on multiple websites.
Hello Julian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was fast the interview went really well very simple and quick with no problems and helped out a lot.
Hello Isiah! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was easy to follow prompts, and was able to navigate with ease, and quick too.
Hello Masis! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Marie! Thank you for sharing your experience with ID.me. If you require any further assistance, please contact our team at [email protected]. -ID.me Social Response Team
Six months ago I needed to register to verify my identity with the California Health Dept. As a foreign national I found the process tough. However, they took note of the feedback I gave them and today's process was simple and completed in less than two minutes!
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very satifyimg everything was simple and easy, she did a fantastic job assisting me.
Hello Beatrice! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good, Excelent service
I am so happy
I am happy with the service, very fast and excellent, I hope to receive my refund soon since I am certified as karymar
Hello Karymar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elías! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team