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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was easy and fast the way the procedure is set up makes it a pleasant experience.
Verifying is a complex process but ID.me makes it easier to verify than most other websites.
Hello Steven! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Excellent thanks very professional and would recommend
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome experience the customer service was very helpful towards me
Hello Berryon! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Was very happy to see clear spoken good attitude and fast
Hello Gregory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena la atencion fue muy buena fue bastante rapido muchas gracias
¡Hola Yashira! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarĂa ofrecer un comentario adicional, por favor mandanos un correo electrĂ³nico a [email protected]. -ID.me Social Response Team
The people were very polite and open to suggestions. I would recomend to all of my friends
Hello Blake! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fantastic! My experience with the agent was smooth and a Breeze
Hello Wynonna! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It is in everyone's best interest to follow through with the ID.me sign up procedures. It makes it so much more secure.
Hello Jane! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
This will hopefully be the answer to keep people from having their identity stolen.
Hello Lori! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy. No disconnects. Happy employee. ID.me has really exceeded my expectations. Great job!
Hello Cynthia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Extremely fast and easy to use. I was pleasantly surprised how quick it was and I like the security measures too.
Hello Christine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I usually don't leave reviews but I recently created a user account for a government agency using this Site. It was seamless and I can confidently say that my information is in good hands. Their protocols ensured that I can securely create, verify and validate my identity.
Hello Dennis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I did it twice but it worked. We need this for verification other places.
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Carter! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
When going through a tough time, the agent was helpful, thoughtful and pleasant.
Hello Alicia! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
From the previous time when I tried to ID. You made tremendous improvements. Keep innovating. It helps everyone.
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process was quick, easy and secure. Very pleased with the process.
Hello Misbah! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarĂa ofrecer un comentario adicional, por favor mandanos un correo electrĂ³nico a [email protected]. -ID.me Social Response Team
Excellent to be with you guys you guys really help me out thanks
Hello Carlion! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team