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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very quick and easy to use. You simply enter your info. Take a pic of your drivers license front and back. Then do your video selfie by just holding up your phone as if you're gonna take a picture.
Never could get into the Social Security site. Avoid this option if you have any other way to get in.
Redundant. The steps are continuously repetitive and not very easy to follow, because they're repeating over & o.
It was very fast and easy step by step. The in person call was very helpful and the individuals was very nice
Seamless and straight forward to fill out and allows you to get verified by someone live which is efficient and effective.
There is so much identity theft, scams, etc. when using the internet. Using the web for personal business can be terrifying. ID.me made me feel secure. They are very thorough. I trust them.
Shady company inserted between myself and a 'self query' for a medical license. A set up for identity theft and they won't allow you to delete the account when your finished. Company has a bad reputation.
During my experience with changing my passcode and being able to sign on to ID I had to put information in three different times finally I decided to let it go until Monday morning this was over the weekend. That was kind of aggravating for me but I got through it thanks.
Was great real simple and real people to talk to.made it simple to navigate would recommend toevrryone!
I have worked with you website and still DONT HAVE my authorization number so I can qualify for the military rebate. CAN YOU ASSIST ME IN GETTING THE AUTHORIZTION NUMBER?
I have confidence in the security of my personal information and feel assured about managing my passwords effectively.
I had technical difficulties on my end, trying to connect to the video chat after half an hour, I reconnected to a professional, enthusiastic, helpful representative, who more than thoroughly.
And and willfully guided me through the verification process so tenaciously. The process I went through was so easy, and pleasant it was over before I knew it. Thank you
Great it was a little traumatic at first l have a hearing problem that to caused me a little inconvenience but all in all l did complete however after all that my account was suspended
I love the accessibility and quality of the quick connection. I do not trust employers who want physical identification when all the data is or should be accounted for. I feel employers are stealing identification data.
Great, but it took a lot of time since October n was finally got Thursday, now waiting to get my money I really need
Fue muy rápido la verificación solo que mi cuenta aún no está activa para agarrar lote? Supongo que debo esperar hasta mañana! Pero todo fue muy rápido gracias
Never heard of an authenticator! Had to watch quite a few videos to learn the overall concept and how to do the app.
You have to get an account to access your Social Security information online, and you have two choices to make an account, through login.gov and ID.me, with the latter a government-approved private company. If you think something with ". Gov" in the title is "better" and more efficient, think again. I think that there are people with nefarious motivations handling the information you give them. After all, this is the Trump administration. ID.me is quicker and immediately processes the images you make, unlike login.gov which I think delays images of anyone who doesn't look "right" to "investigate" them (i. E. brown skin).
Good experience I was able to get everything that I needed done nice and quickly and easy thank you very much
Getting a video verification took numerous attempts and long waits. Video screener was extremely difficult to understand and dressed in t-shirt and jeans. I honestly felt like a was going to be a victim of identity fraud.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

