Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Gwendolyn E.
Unfollow Gwendolyn E.
Share Review
Report Review

Easy process
July 12, 2025

Very quick and easy to use. You simply enter your info. Take a pic of your drivers license front and back. Then do your video selfie by just holding up your phone as if you're gonna take a picture.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
Follow Jeana J.
Unfollow Jeana J.
Share Review
Report Review

Avoid this site if possible
July 12, 2025

Never could get into the Social Security site. Avoid this option if you have any other way to get in.

Date of experience: July 1, 2025
Missouri
1 review
0 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Share Review
Report Review

Too many steps and repetitiveness
July 12, 2025

Redundant. The steps are continuously repetitive and not very easy to follow, because they're repeating over & o.

Date of experience: July 1, 2025
Mississippi
1 review
0 helpful votes
Follow Christian S.
Unfollow Christian S.
Share Review
Report Review

Amazing service and easy access
July 12, 2025

It was very fast and easy step by step. The in person call was very helpful and the individuals was very nice

Date of experience: July 1, 2025
South Africa
1 review
0 helpful votes
Follow Thabiso H.
Unfollow Thabiso H.
Share Review
Report Review

Review for ID.me
July 11, 2025

Seamless and straight forward to fill out and allows you to get verified by someone live which is efficient and effective.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
Follow Rebecca J.
Unfollow Rebecca J.
Share Review
Report Review

Trust matters
July 11, 2025

There is so much identity theft, scams, etc. when using the internet. Using the web for personal business can be terrifying. ID.me made me feel secure. They are very thorough. I trust them.

Date of experience: July 1, 2025
Louisiana
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Shady company inserted between myself and a 'self query' for a medical license. A set up for identity theft and they won't allow you to delete the account when your finished. Company has a bad reputation.

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
Follow Angela R.
Unfollow Angela R.
Share Review
Report Review

I D merry-go-round
July 11, 2025

During my experience with changing my passcode and being able to sign on to ID I had to put information in three different times finally I decided to let it go until Monday morning this was over the weekend. That was kind of aggravating for me but I got through it thanks.

Date of experience: July 1, 2025
Oregon
1 review
0 helpful votes
Follow Zachary K.
Unfollow Zachary K.
Share Review
Report Review

Title review IDME
July 11, 2025

Was great real simple and real people to talk to.made it simple to navigate would recommend toevrryone!

Date of experience: July 1, 2025
Tennessee
1 review
0 helpful votes
Follow Roger P.
Unfollow Roger P.
Share Review
Report Review

ID.me experience
July 11, 2025

I have worked with you website and still DONT HAVE my authorization number so I can qualify for the military rebate. CAN YOU ASSIST ME IN GETTING THE AUTHORIZTION NUMBER?

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

I have confidence in the security of my personal information and feel assured about managing my passwords effectively.

Date of experience: July 1, 2025
Louisiana
1 review
0 helpful votes
Follow Eric T.
Unfollow Eric T.
Share Review
Report Review

Astounding customer service
July 11, 2025

I had technical difficulties on my end, trying to connect to the video chat after half an hour, I reconnected to a professional, enthusiastic, helpful representative, who more than thoroughly.
And and willfully guided me through the verification process so tenaciously. The process I went through was so easy, and pleasant it was over before I knew it. Thank you

Date of experience: July 1, 2025
Jamaica
1 review
0 helpful votes
Follow roy w.
Unfollow roy w.
Share Review
Report Review

Statement of income
July 11, 2025

Great it was a little traumatic at first l have a hearing problem that to caused me a little inconvenience but all in all l did complete however after all that my account was suspended

Date of experience: July 1, 2025
Colorado
1 review
0 helpful votes
Follow Gabriel L.
Unfollow Gabriel L.
Share Review
Report Review

The most reliable
July 11, 2025

I love the accessibility and quality of the quick connection. I do not trust employers who want physical identification when all the data is or should be accounted for. I feel employers are stealing identification data.

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
Follow George F.
Unfollow George F.
Share Review
Report Review

Handfull n the work
July 11, 2025

Great, but it took a lot of time since October n was finally got Thursday, now waiting to get my money I really need

Date of experience: July 1, 2025
Colorado
1 review
0 helpful votes
Follow Erika P.
Unfollow Erika P.
Share Review
Report Review

Muy buena atención recomendado
July 11, 2025

Fue muy rápido la verificación solo que mi cuenta aún no está activa para agarrar lote? Supongo que debo esperar hasta mañana! Pero todo fue muy rápido gracias

Date of experience: June 30, 2025
California
1 review
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Share Review
Report Review

Finally figured it out
July 11, 2025

Never heard of an authenticator! Had to watch quite a few videos to learn the overall concept and how to do the app.

Date of experience: June 30, 2025
Washington
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

You have to get an account to access your Social Security information online, and you have two choices to make an account, through login.gov and ID.me, with the latter a government-approved private company. If you think something with ". Gov" in the title is "better" and more efficient, think again. I think that there are people with nefarious motivations handling the information you give them. After all, this is the Trump administration. ID.me is quicker and immediately processes the images you make, unlike login.gov which I think delays images of anyone who doesn't look "right" to "investigate" them (i. E. brown skin).

Date of experience: June 30, 2025
New York
1 review
0 helpful votes
Follow Jennifer b.
Unfollow Jennifer b.
Share Review
Report Review

Good experience
July 10, 2025

Good experience I was able to get everything that I needed done nice and quickly and easy thank you very much

Date of experience: June 30, 2025
Colorado
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Uneasy Experience
July 10, 2025

Getting a video verification took numerous attempts and long waits. Video screener was extremely difficult to understand and dressed in t-shirt and jeans. I honestly felt like a was going to be a victim of identity fraud.

Date of experience: June 30, 2025