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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I didn't realize that ID. Me could verify that I attended and graduated from The Ohio State University. Pretty cool.
I used ID.me to log in to my SS account and I was very pleased at the convenience and ease of use. I would highly recommend using ID.me.
I had a little difficulty in the beginning setting up my account but I was able to use the video option to complete the sign-up. It was great.
Offered to alternatives at some point in the new account process. One to upload docs and 2 to do a video call. Opted for uploaded docs. Did so, then it asked for id code, entered it, then it failed and locked. So, back to video call. Desktop could see agent and had audio but no video. Had to stop and download zoom to phone and start all over again via phone. The process is very thorough but has some issues that one must be ready to spend 30+ minutes to get through
Not wonderful... on Lowes part. The manager and associates had no clue as to this program and customer benefits
Easy. Another reason to be thankful, & at ease. Hopefully, changing phones, & numbers, will be an easier process, too.
Felt cheated that I gave away pertinent information and I didn't get a discount. There was no option to fix the issue. After signing up for it, I got phishing/scam emails
Never experience anything like this before. The way it asks you to navigate and add in your information.
Maybe that's why a check was going out to somebody that was 150 years old and if nocitizens have benefited before American citizens.-" people "and this company are the weeds that need to be pulled out of the American dream. Any company that makes me talk to AI before talking to a live representative should be reevaluated for conducting business in the United states that's why you guys need federal oversight.
From the first moment, the instructions are concise and clear. The process proceeds efficiently with ease, providing it's user with the peace of mind knowing their identity is easily secured. Especially considering the tumultuous times we all live in, with the constant letter in the mail that crucial personal data was comprised on one or more of your children. ID.me should be the new modern standard for identity safety.
This was a horrible experience. I was unable to enter the codes provided on 3 or 4 attempts. Once I finally got signed up, I could not access the website.
Had to use Id me today and it seemed like a new and much improved company simple and to the point. As Americans it shouldn't need to feel like we're being treated as if we're attempting to steal someone's identity every time we need to tend to our own affairs. Of course security and identity are extremely important however it's reached the point in recent years of being a full time job..
No comment, no comment no comment no comment no comments no comments no comments no comment no comment no comment
Not that hard. Most anyone can do it. You are the best and you should be the President so apply for that job. Is this 50 characters yet? I don't know soooooo here some more. Thanks
As a Blind Veteran it's hard to navigate all the steps and not lose you place or patience/program did not rush you in the steps but it's still a challenge. Would be nice if it could be done verbally
Smart phone not compatible but only alerted to this fact 3/4 of the way thru the process and not given a reason why or told what is compatible so no way to resolve easily. Tried another person's phone which was compatible but still had trouble with no option to load media already stored in the phone. Then had an issue with information they prefilled being wrong but no option to change it so the system made me start over. Basically a 5 minute sign in (which is already long) took over an hour because of multiple issues.
Long, confusing, cumbersome and at one point just not worth it. I just continued on, not because of the discount but it became a personal thing. My wife had already said to forget about the discount, aggravation was not worth it.
It has been a pleasant, calm and safe experience. There were no obstacles, it was practical and the customer service staff provided good attention.
DAWN'S HELP WAS SUPERB, AS SHE WALKED ME THROUGH THE PROCESS ON THE PHONE. I COULD NOT HAVE COMPLETED IT ON MY OWN. DAWN DID HER JOB VERY WELL. THE WRITING WAS TOO DIM AND TOO SMALL FOR OLDER FOLKS LIKE ME. I NEEDED PHONE HELP. TO TELL ME WHAT I WS READING.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

