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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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They made it easy for me to verify my identity very much recommended to family friends and associates, easy to navigate and they take your personal information very seriously they are about safety and precaution

Date of experience: July 21, 2025
Missouri
1 review
0 helpful votes
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My ID.me Experience
July 31, 2025

I had a bit of difficulty initially because I didn't understand some of the terminology! After several tries, I finally received what I needed.

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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Kept getting log in rejected over and over for months and I was trying together my deceased Father's info for burial

Date of experience: July 20, 2025
California
1 review
0 helpful votes
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ID.me is the way to go
July 31, 2025

You definitely need to try it yourself in the beginning it is tricky and confusing but once it's all loaded it becomes clear and easy.

Date of experience: July 20, 2025
Georgia
1 review
0 helpful votes
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ID.me works the first try.
July 31, 2025

ID.me is super easy to use. I have an Android and there were zero issues with the uploads or anything.

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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Lo mejor de ID.me
July 30, 2025

Me pareció perfecto id y resolví mi problema es bueno aprender y confiar en id asi se logra lo que uno puede

Date of experience: July 20, 2025
Wisconsin
1 review
0 helpful votes
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ID.me requires you to literally hand over all of your most sensitive personally identifying information in order for you to access PUBLIC records. These are records that should be provided under FOIA without question. Instead, you have to hand over you entire identity.

Date of experience: July 20, 2025
Maryland
1 review
0 helpful votes
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Video Verification
July 30, 2025

The verifying process was extremely easy. Do not stand-by and wait for an Agent. Choose the appointment option. I waited three hours, while it estimated 20-30 minute wait the entire time. The appointment took 5-10 minutes total from signing in, verifying, and hanging up.

Date of experience: July 20, 2025
New York
1 review
0 helpful votes
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It took me three days to get the help I needed and wanted, but once I got through, it worked out very well.

Date of experience: July 20, 2025
Georgia
1 review
0 helpful votes
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The prompts to follow suck
July 30, 2025

Can't get it to move forward or enter any of the numbers I need to enter to get unemployment I need it asap

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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Clear & Simple
July 30, 2025

For someone who never done this it was simple hopely this saves me time when it time to apply for a Visa

Date of experience: July 20, 2025
New Jersey
1 review
0 helpful votes
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Terrible time was way too long.
July 30, 2025

Terrible wh when you have children, you don't wanna be all day putting an information on the phone or the computer. You have things to do. It shouldn't take that long to complete. This the experience I had was terrible again. I don't mind completing my questions and answering with this, it just was not right I hope from this some changes will be made.

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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I have express my pro and cons in the section before the review in details Thanks for providing the average American Citizen a system we can feel safe that our personal information is safe from identity theft and the Black Market on the Web Thanks again for all the long hours and years it took to get this far. All dedicated hard working 100% Americans my country and my people will make a better future for our children and generations ahead of us.

Date of experience: July 20, 2025
Connecticut
1 review
0 helpful votes
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Very difficult process
July 30, 2025

Unable to verify my ID for a new job because apparently I already had an account. Because I created another account it keeps saying I have a duplicate account even after I deleted the duplicate account it still wouldn't let me verify my identity as it kept going back to that previous account. There is not a person to talk to just to chat, bot! You have to submit a ticket and it takes forever for them to get back to you, especially if it's not on a business day and on a weekend.

Date of experience: July 18, 2025
Pennsylvania
1 review
0 helpful votes
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Reprieve of a given
July 30, 2025

In the end, when I could finally see, hear and communicate face to face with a professional and was capable of proving my own citizenship, I realaxed. And at the same point and time I got it. Yeah, but I said to myself... damn

Date of experience: July 20, 2025
New Jersey
1 review
0 helpful votes
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Estoy desempleada
July 27, 2025

Muy bien tuve la mejor experiencia para esto y más que estoy desempleada porque me botaron de mi trabajo injustamente

Date of experience: July 16, 2025
California
1 review
0 helpful votes
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I'm happy Amanda Nicole galliand
July 26, 2025

Please call me I'm not sure what else to say I'm always able to access my account just fine and the only thing is would like to change is your quality of your camera it was hard for me to have your agent see my id she was able to verydy me so n ok complain ls

Date of experience: July 16, 2025
Missouri
1 review
0 helpful votes
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Mr Gerald Malone
July 26, 2025

Give virtual nightmare to get anything or anything or anything for any reason that is positive for me it's a big piece of $#*! thanks for nothing

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
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No support
July 26, 2025

It's either an ai chatbot or submit a ticket and all you are met with is general emails and statements of where to reference, no real help

Date of experience: July 16, 2025
Pennsylvania
1 review
0 helpful votes
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I was surprised.
July 26, 2025

I didn't realize that ID. Me could verify that I attended and graduated from The Ohio State University. Pretty cool.

Date of experience: July 15, 2025