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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a great experience, fast! And i had absolutely no trouble with my agent. Love it!
Extremely satisfied is what you experience with ID.me
Hello Yousef! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was asked uses to verify who I was for a government website. I found it to be very easy to follow the instructions, A quick process aside from the 48 hours waiting period, and Appreciate the fact that it is an added level of security when dealing with government websites.
Hello Autumn! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
My experience was very easy, efficient, and quick. My agent was very professional, and helpful.
Hello Dave! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This is an extremely helpful service, some have no way to an in person interview to verify their identity, & this makes the whole process easy & worry free.
Hello Anglea! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was easy, I like it because was secure. The agent was very helpful and professional.
Hello Jesus! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Even took a while to get verified but I am happy with my 20% discount on my purchase. Very happy with my experience with ID.me!
Hello Loreta! We are glad that you were able to access your discount successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was impressed and thankful for the measures take for security
Hello Lakeyia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Kim! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I needed to verify my identity to continue with m unemployment benefits claim application. The service I received was great!
After I took a picture of my passport ID card, I was able to get a phone scan of my face, provide my mailing and residential address, answer a few simple questions for the security purposes, and that was about it.
The entire process took less than 10 minutes. I got email notifications every step of the way as well.
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Katina! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is very easy to use, it only took a few min to verify my account
Hello Todd! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Not as stressful as once thought would be. Was nervous about providing private information.
Hello Marvalyn! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick verification. Easy to use, access to everything
Hello Zachariah! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am glad that I can quickly upload my files rather than mailing them. I can converse with a person and receive feedback without being tied to a phone or paper mail. Creating a secure ID is a chore but necessary to keep my data and my identity secure. Great feature and I'm glad it's available to me.
Hello Cynthia! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy to order prescriptions. Nice to be able to make your doctor appointments online. R
Review your medical records for some time back.
Hello William! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I needed to confirm my identity to create my account with the IRS. The platform, instructions, and requirements were mostly clear. But, since I don't have a US phone number, the process was slowed down significantly. It took about 1.5 hours. The customer support chat provided critical assistance when one of my docs was rejected with no explanation given, and I was able to complete the process, which was the goal, and definitely worth the time spent.
Hello Moshe! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
A horrible experience stressful and just cried a 3*
Hello Sheila! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Make sure you have your license, a great internet connection and 10 mins. I appreciate the measures taken to secure my personal info.
Hello Ivette! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very friendly and helpful, amazing service and great personality
Hello Jose nelson! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matison! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team