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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to follow instructions. Didn't take too much time. Software was patient and responded in a timely manner.
Very user friendly website and smooth as silk to understand whatever you are searching or needing.
Hello Charlotte! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I am hard of hearing and my son had to help me out on the video call, but everyone was kind and supportive.
Hello Pushpa! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent is friendly and helpful, efficient to check my status.
Hello Jingwen! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Payal! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fine …….:::::.:.::: … … … … Todo bien me trataron bien
¡Hola Giselle! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very satisfying, great experience great customer service
Hello Vitalene! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Muy rápido seguro y fácil muy buena atencion. Te explican todo el procedimiento muy amables
¡Hola Gaston! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was frustrating at first but that (on line chat) customer sevice they helped me complete my unemployment application thank you
Hello John! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Hello Marie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
English is my second language and the agent helping was so kind and professional. She had to repeat the questions until I understand.
Hello Nalini! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I was having a difficult time to get in to my benefits information via e-benefits until I tried this site.
Hello Sam! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It is easy to do. Save time to go to physical. Save money and time to go to the office for verification.
Hello Bhanubahen! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy. Easier than signing up for military. Have used it a lot and I have not had a problem using it.
Hello Gunner! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick, Efficient, and Easy! The Agent was very helpful and answered all my questions.
Hello Jana! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was nice and smooth. It was over before I even knew it!
Hello Randy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I wasn't able to log in on my own so it kept sending me to the video call and I was never in the right place to do it! I am so happy I made the time to do it because the agent was very sweet and to the point!
Hello Alexis! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID. Me was a quick, painless and easy way for the IRS to verify my identity and insure that it was me that filed for my CTC refund.
Hello Hope! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very fast easy and enjoyable. Very good ID.me representative. She was great.
Hello Wally! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy to navigate and looking forward to being able to select ID me as a way to get into different accounts
Hello Belinda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ival! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team