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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very courteous agent, made it very convenient. The wait was a about 15 minutes but they updated time remaining till agent was available every 30 seconds.
I'm a dummy with alot of things but I didn't get a headache. It was easy
Hello Wanda! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
They were helpful and efficient quick in doing the video call, she was patient with me and kept repeating if I don't understand, beside the call was helpful because it was for verification purposes, thank you
Hello Suheir! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was pretty simple but some of the steps are multi screen and some might find that challenging. Just follow the instructions to the letter and you will have success.
Hello Robin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The first calls, I couldn't get any help, plus the attitude from the workers is has never been, polite or educated sometimes we have to suffer to get answers and praying to get some human with some values to treat the people nice.
Hello Lisbeth! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was a cool and fun experience and I was able to get what I wanted at the end of the day
Hello Ricardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I've been a Cox/Comcast customer for over 25+ years and utilizing ID.me is the fastest, easiest application ever for obtaining verification of a government subsidy for the next year!
APPROVED within 15 minutes via text!
Hello Sharon! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I am located outside of the USA and am not a USA citizen. Still it was easy to set up and confirm the account, some non-USA IDs were accepted and the video call was set up in minutes.
Hello Juris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took days to get it done, but not because of the id me. It was not having the information available
Hello Belisario! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience for me was easy, basic, and kinda fast. I also love the fact that everything was done from my home. Also from my phone. I didn't have to drive anywhere. How convenient is that?
Hello Cornelia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Brian, my trusted referee, made my experience quick and painless.
Hello Nichole! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Having used other government related websites this one stands out by far. No glitches whatsoever and the process was fast. Congratulations well done!
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
As long as you have the required documents it's super easy to do and my agent was very nice it gives you peace of mind knowing not just anyone can get your taxes
Hello Alyssa! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I needed to reset my credentials for login. It was very fast and easy and the website gave me no issues.
Hello Mashal! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Get er Done.! First it could be a rough run, stay the course and then comes the verified fact you're indeed that "One".
Hello Mareo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was treated very well. It did not take my time. I was done fast and it was very easy to do. I feel safe and secure with ID~me
Hello Christina! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought it was going to be difficult to do, but the gentleman that was in the other end made it very easy. He was professional and a human also. Thank you again ID.me
Hello Kathy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Savitri! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team