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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was fast and the representative was quick and helpful
My rep had a great attitude and took care of my needs quickly and with a high level of professionalism. She took enough time to make sure that I fully understood the process and made sure that I was comfortable with the requirements that were expected of me.
Hello Simon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy the woman that helped me was very helpful great experience
Hello Donnie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had never known that you could verify your identity in such a safe and easy manner. This helped me feel safe that my information is being verified it scares me to see how many people are going through identity theft. This happened to me several years ago when someone was trying to file for taxes in my name so knowing that there is a program out there that will ensure this doesn't happen again makes me feel safe.
Hello Bernadette! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
First time to use service and I must say so streamlined and exceptional service for on line. Safe and secure made me comfortable with the use. Overall an excellent rating!
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great app and I'll let a lot of people know about the app
Hello Sierra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He was fast, could understand him. Very satisfied with the video call.
Hello Debra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process from start to finish was just seamless and simple. Emails prior to the video call for verification were informative and helpful regarding how to prepare. Jojo was my "referee" who reviewed my information. She was kind and very approachable. The interface for uploading documents was very easy to use. I encountered zero issues the entire time. No complaints here.
Hello Kevin! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Darla! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
After going through the steps to complete the process. You are left with a strong sense of security because of what it took to complete it.
Hello Joseph! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was simple and made me feel that my information could not be compromised. Highly recommend!
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The Rep was very helpful. I could not send proof of my income, as the SSI Form was not already in my computer. Your system would not allow me to continue finishing the form to enroll in the cox.com/ACP Program. I have the Form, but did not have it in my computer.
Hello Christine! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I was very satisfied with the agent who helped me my agent was very polite and respectful
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
In a time where identity theft is at an all-time high... ID.me gives me security I look for.
Hello James! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was able to verify my ID.me account for a business purchase which netted me a discount!
Polar opposite of E-Benefits in that it wasn't an uphill both ways struggle.
Hello Stephen! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The process was simpler than last time I submitted my information. And I felt confident my data is secure.
Hello E! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really feel the recorder needs to be stronger on capture n record because if your phone don't take a good pic your your Drivers license it repeats n repeats but once it hits it connects n systems are a go. I like the ID.me system
Hello Kennard! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
This site was very clear and without glitches. It was simple to navigate.
Hello Carmen! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Carine! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diandra! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team