On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Used ID.ME today — very simple, straightforward, and fast. Great use of technology & human via video. Nice work.
Hello Michael! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Steps were logical and easy to follow. That is enough to satisfy my needs.
Hello Ed! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The person taking care of me was very nice and helpful, he answered my questions and he told me what I should do next
Hello Anthoanne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It's was a great experience for me. I love this experience I do again.
Hello Latoya! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Was really satisfied with service
Was really satisfied with service
Was really satisfied with service
Was really satisfied with service
Was really satisfied with service
Hello Jeffrey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Thankyou for the vigorous process to protect my identity I gravely appreciate the process.
Hello Deloris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue muy fácil y te atiende con buena experiencia y coldialmente
¡Hola Brenda! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very easy to do they walk you through this was my first time using the camera for talking to someone and she made it so easy it only takes a second.
Hello Wayne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The headaches of having to verify identity is tiresome at times but when you get the best customer service rep to help you (Awais) it makes things so much easier. I have nothing negative to say. I'm satisfied with the outcome.
Hello Rachelle! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This was a quick and easy process, with no issues, all done in one sitting, and this discount will help me and my children in school and studying every day.
Hello Elise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Made photos of required document and waited for video call to confirm. Simple as that,
Hello Harold! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agents responded in a timely fashion and provided much-needed and detailed explanations of their
Services and procedures.
Hello Glenn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to do and very detailing.It was kinda fun and really good technology.
Hello Randy! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I was skeptical that the identification process would take a long time and I would have to sit on hold forever. I had my documents ready, and my video call took about 15 minutes total. Thank you for a great experience!
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good, the person that helped me knew exactly how to help, I don't understand why I was forced to fill this section out if I don't want to
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Things work great don't change things keep them as they are
Hello Brian! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I just had to keep taking photos of my documents until it had excepted.
Hello Orlando! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Not a lot of questions got right to Business and got it done
Hello Chenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nehala! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team