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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The IRS uses ID.me as a part of the sign in for personal info at irs.gov. I was shocked at the type and amount of additional personal info ID.me wanted so as to verify me to the IRS. These included all the standard items such a DOB, addresses, emails, etc. But then I was asked to provide a photo of my state issued photo ID (front and back), then a closeup face video. I received no explanation for this additional info need nor any explanation of how the data would be retained or discarded. That is pretty out there as far as I am concerned especially without any indication of the seemingly abrupt changes.
If you know how to use your phone/computer the rest is easy. From what I had heard/seen during the California EDD registration I am happily surprised how easy and quick this was!
Hello Joe! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
My overall experience was great!
My ID. Me representative was polite, patient, friendly, an explained everything well. It was fast easy an painless lol
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Gracias por tu buen servicio y me ayudaron a poder logra el trámite
¡Hola Jennifer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very quick and easy to follow instructions! Well put together
Hello Kelsey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had hesitation about having my information out with all these hackers and ID theft. I'm no promo or being paid to share how I felt and satisfied with the end results of ID Me.
Hello Pete! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was easy to use this service. It was my second time/store. My first time was maybe 1-2 years ago, and I don't remember much but I do remember it was fairly easy to use. I haven't had any issues with my info being stolen after using it that first time, so that's also great!
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Maybe I missed it but my IT Guru friend advised I should have looked for an HTTPS in the web address. I took a chance and was right to trust the application. Glad I did. Now I have a Verified ID.me Profile that I can use with other websites.
Hello Gerard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very personal service no issues the agent contacted me on zoom spoke as though he knew me!
Hello Jack! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agent was nice and friendly and helped step by step
Hello Stanley! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Verifier was extremely nice and helpful after the tooth pulling process to get to her video call.
Hello William! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Rápido, seguro la persona que me atendió muy profesional y muy amable
¡Hola Tamara! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick easy and very helpful definitely recommending this site to people
Hello Genaro! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
With ID.me I was able to find what I was looking for
Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to use and was very helpful! Definitely recommend this app
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and good experience. I had to switch from computer to phone for some of the process but it never lost where I was on the computer when I switched. None of the windows timed out. I was impressed.
Hello Cynthia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Daphne needs a raise! She made this time easy fast she needs a raise and Christmas bonus!
Hello Pauline! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I had a great experience didn't have a problem with anything everybody was real helpful
Hello Danny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am an old person who needed help and they were very patient talking me thru the steps necessary to get me verified even thro i made a lot of mistakes- they did not give up on me, so THANK YOU
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary! We follow the NIST 800-63-3 Identity Assurance Level 2 guidelines to verify an identity. Those are the federal standards to verify that you are you. For more information on what this means, please see here: insights.id.me/article/what-is-nist-ial2-identity-verification.
For more information on data retention, please see the following link: https :// www.id. Me/privacy#:~: text=Data%20Retention&text=ID.me%20stores%20your%20Personal, to%20three%20(3)%20years.
-ID. Me Social Response Team