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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience with ID.me was clear, concise, and thorough
Hello Roderick! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I did have a hard time doing it on my phone, but was able to get it done on the desk top
Hello Penny! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I ended up having to do a video call and show two types of id. My agent was friendly and quick. It was pretty easy and not stressful.
Hello Jocelyn! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Being familiar with the methods to provide the information ID.Me made the experience both easy to navigate and quick to accomplish.
Hello Nik! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was so easy and fast the agent was so good she understands me and she help me to much
Hello Katerin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple and easy to operate. Clear instructions. The face scanner was cool a d quick. The overall process was quick and smooth.
Hello Margie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was an easy concept but not too easy to do which is good.
Hello Deb! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
This was an amazing experience. I wish every review was this good and quick
Hoped all things were as simple as this. Hope everyone has a great night
Hello Dania! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm very happy for every thing and good experience with them
Hello Xiomara! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Job well done, good customer service, very polite, very understanding
Hello Sylvia! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
I have used ID.me for security aspects on various sites and it is such a pleasure to get my ID confirmed quickly so I can move on to completing my tasks. Never getting all those popups or getting directed to yet another site for the process to complete without a hitch removes all the frustration and time. I highly recommend the use of ID.me because it just cannot get any easier and faster. It deserves more than five stars.
Hello Larry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast. Professional. Secure and safe. Extremely satisfied thank you
Hello Arman air inc! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Ruth! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Was easier then what I thought
Good job for helping me
Hello Vincente! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very straightforward, clearly instructional and immediate
Hello Ruby! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent! Questions asked were appropriate and filling in the form was a breeze.
Hello Al! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Needed IRS info to file taxes. Felt secure using the site and saw that it was good on Social Security website too.
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy agradable y el personal siempre dispuesto ayuda
¡Hola Rossanny! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Edwin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team