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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am a 72 year old Vietnam Combat Vet. I would easily describe myself as Technically Challenged. I was having considerable difficulties with properly setting up my I.D. Me account. As a new VA health care patient, I wanted the capabilities the Preferred Account offered. The Help Desk Tech Support was beyond excellent! It is comforting to now have access to my VA health care providers, pharmacy, appointments, messaging and more. Thank you for assisting me with setting up this very important tool.
It has been very good experience with Id.me Customer Service
Hello Jefferson! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The service provided was very thorough and easy to follow. The information provided beforehand on the website was easy to understand and prepared me for the video call verification process. Once I had my documentation in order, the submittal was easy, the documents were reviewed quickly and within just a few minutes I was connected with a live agent. The agent was very friendly and professional and everything was completed in just minutes. Everything was done in a secure manner.
Hello Pamela! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very good only because they totally held my hand all the way.
Hello Ralph! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Also provides us Vets with deals we all need in these economic times.
Hello Carlos! We are glad you were able to verify your military status successfully! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
My experience was wonderful it took some time to get to this point but the agent did a great job
Hello Alesia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The video call was exactly on time and the lady very polite and helpful
Hello Leonor! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Excellent and best customer service and very friendly and experienced
Hello Teresa! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Good, but the process is intense and tedious. This process should be done first before any benefits are ever received.
Hello Priscilla! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy and simple no problems at all I'd recommend her every time and I was able to solve all my problems thanks to her and your personal.
Hello Coltin! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great relief that a support team member in ID me help me through the process
Hello Gasper! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excelente, la espera fue exacta 25 min, sin pérdida de tiempo
¡Hola Bebsabe! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
She's very perfectly professional and about business. She was very pleasantly and friendly
Hello Elvis! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Daisy! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
¡Hola Lucia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I went on ID.me to verify my identity for the IRS. It was a quick and easy process. The agent was very nice and extremely helpful.
Hello Jennifer! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Unfortunately it has become rare these days to have exceptional service with customer service agents but it was very refreshing to speak with Heidi K!
I honestly wish there were more people like her in the customer service business so as a veteran I strongly encourage others to not only complain when things don't go well but to reward those who give great service like Heidi K and continue to write positive reviews for people like her!
Thank you!
Donald Patrick Hector
Hello Donald! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service and member support agent! -ID.me Social Response Team
Recommend signing up with ID.me. Easy, understandable, secure. Will make the VA.gov site easier to navigate!
Hello Robert! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fue Muy buena experiencia amables sencillo y muy rápido total mente satisfecho
¡Hola Edwin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phil! We are glad you were able to verify successfully! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team