On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed to access my IRS account and have encountered numerous obstacles when attempting to setup and login. I have spent countless hours waiting unsuccessfully on IRS agents on the phone, ID.me provided me an efficient and fool proof method to verify my identity in order to access my account. The process is thorough and very user friendly. Use ID.me with confidence!
ID.me was secure. Uses 2FA and other ways to assure security. It provides communications of secure connections. It is nice to need only one sign on to gain access.
In the beginning, it was pretty simple. What I liked is they send you a text so you can upload your photos and documents. But we had a glitch, undoing a selfie, it didn't take the image. So it kicked us up to a priority that we had to do it a video verification. With more supporting documents which went real easy as well? Overall is pretty quick.If you have the right documents
It's really appreciated this ID.me. Its my first time using this ID.me. I just try it but it quite really helpful.
It felt safe I was impressed with the services very p RT ofessional and secure I recommend this to all peole
If you ever get a chance to use ID, me your in for a surprise they are efficient and made me feel good like my information would be safe with them They didn't make me feel stupid. They told me what to have ready before he came on the line. When he came on line he told me who he was what he was going to do and his help was invaluable. He told me he would send an email to me with the same information he told me online. Can't get any better than that.
Most frustrating experience I've had in a long time. Incapable of accommodating individuals who use more than one email address (e.g., one for personal, one for work). In my case they'd also erroneously previously verified someone else as my husband's spouse, leaving me unable to complete that verification. Initially very hard to get a response from customer service (send an email into the abyss and wait...), though to their credit, after more than a dozen emails over the course of a week, they were able to identify their error and do something in their system to allow me to successfully complete my verification. Still, I will do everything I can to avoid having to deal with ID.me in the future.
Yesterday, 07/13/2025, I was granted an IDme code of some kind. I thought it might be necessary to use today when I actually established an identity (I think). I don't remember being asked for that information. I am determined to gain access to my IRS account, now that I am aware of that possibility. Looking forward to viewing my tax documents, soon.
I was directed to the ID.me website to verify my identity as part of a secure authentication process required for accessing a government or service-related platform. The site prompted me to upload personal information and documentation to confirm my identity, which was necessary to proceed with the application or service I was using. The verification was straightforward and part of a larger effort to ensure user legitimacy.
ID Me has helped me gain access to Veteran Benefits, Eligibility and Records Info. So far it has been fairly easy to gain sign on access to info and assistance via its portal. I'm glad I registered with them for identity verification purposes
I've never left a review for anything, positive or negative. But today is the day. I purchased iPrescribe for $360, but was unable to use the app due to ID.me's broken verification system. If you have more than one email, the app will send you into a circular trap where you cannot be verified due to a "duplicate account" issue. They recommend you contact support, which is actually a chat bot named Roy who basically regurgitates the FAQ page and then states, "I do not understand your question. Can you ask again?" if you begin asking it any further questions. This will cause a loss of wages and an inability to use the app I purchased to prescribe medications to my patients. I will be reaching out to iPrescribe for a full refund and will also be letting them know to switch verification providers, as this company has simply given up. I will not be surprised if ID.me is replaced entirely by a competitor in 2-3 years. Further, I will be exploring my options for legal action due to loss of wages and shady business practices.
It's my first time to use the id me. I was so so happy I'm very satisfied! It's easy no hassle.thank you so much id me for the help.
At first I thought it was just too much of a hassle to get my information verified but it really didn't take that long and as long as you have the items ready that are needed it's fine. I think it's well worth it to make sure it's you and not someone trying to steal your information.
No up-to-date or helpful information. I would have never gone through all the trouble and wasted so much time setting up an account if I knew how unhelpful this site would be.
I started using the irs.gov site to do my federal taxes for tax year 2021. Now something came up and I needed to retrieve my previous tax years information. I thought it was going to be tough to navigate an IRS site but actually it was very user friendly. I am super happy with the ease of using the irs.gov site.
Good experience never I use this method I think is good for many concerns, about personal information
Smooth seamless accurate trusted this was exactly the way I felt when the process started and finished
Very informative and easy and full of information on various areas dealing with taxes and identity theft, pretty much everything is covered and explained in detail.
The verification process seemed unnecessarily complicated, making it difficult to understand and follow.
Fue rapifa i maravillosa me parecio genial y von mucja confianza totalmente eficaz lo recomiendo sin dudarlo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members