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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome i had a great experience lot easier than before
Hello Monica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Paula! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I have been trying for ten days to get an urgent issue resolved and they will not respond. They said they have escalated yet nothing has been done and have left unanswered emails sitting. There is no phone number to contact them and speak with someone. I would give 0 stars if possible. I'm still trying to get this resolved and still this is an urgency for me as this is needed to resolve a NYS claim
And they sit there and do not respond. Awful support.
Hello Nicole! We sincerely apologize for this frustrating experience. We are happy to help. Please send us an email at [email protected] for assistance. -ID.me Social Response Team
Short sweet and surprisingly painless and pleasant. Would work with their process again any day and trust it whole heartedly.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The web site was fast, reliable and easy to use. I will definitely use it again.
Hello Yaneth! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I feel confident that my identity has been verified for a multitude of platforms requiring ID authenticity. I'm also assured that this technology will protect the confidentiality of my identity.
Hello Laura! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I tried for the last six months to access my account via the social security web site, because I set my account up years ago with an old email it was impossible to update via web page and phone. ID.me was simple, secure and I'm able to access my account.
Hello Jared! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very clear web design, there was never any doubt what I needed to do next.
Hello Jeff! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello James! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Calvin was both professional and friendly. He made the process simple and easy!
Hello Serena! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was easier and when I called the lady was very respectful and courteous.
Hello Lisa! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Once I had the proper documents it was easy and painless. What was not easy was getting all my documentation! Lol
Hello Christina! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
After trying unsuccessfully to verify my identity online without help, I turned to the video chat experience and found it to be quick and much more helpful; I highly recommend going the video chat route!
Hello Aletha! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I really liked the whole process; it was very easy and convenient and it didn't take much time to complete the process.
Hello Mohamad! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My representative was extremely Pleasant, extremely patient, made this process overall very easy
Hello Gale! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Muy buena experiencia, la agente muy amable, buen servicio y fácil de conectar
¡Hola Hector! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I explained I wore hearing aids and the agent patiently and slowly helped me thru the process.
Hello Henry! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team