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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Takes a bit of time to set up with the right documents and a bit of time access to you social security online will be so less problematic. Much better service.
My experience took a very short amount of time and the response was prompt.
Hello Debbie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My experience was very helpful your help so much thank you I appreciate it
Hello Beatrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Easy and fast. Great, professional work. Safe and sound.
Hello Felix! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I've had an ID.me account for years. Today was the first time I used my account to verify my identity through a third party organization. Being a victim of identity theft, I think more companies should use this platform to verify identities.
Hello Adrian! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Un poco de trabajo porque al mandar la información batallé un poco, pero gracias salió todo muy bien gracias
¡Hola Alberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Easy I'm glad you have this so I could get all the discounts I deserve being a Veteran of a Foreign War.
Hello George! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Simple and the Best customer service I've ever had after a long day
Hello Sheena! Thank you for your feedback regarding our member support team! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello B B.! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Zina! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Signing up with ID.me was simple and quick to use.
Hello Ginger! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
That was my first time with a video call and they helped me with what I needed to take care of. I thought this was a scam site but this video call was very helpful.
Hello Wesley! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
One of my ID's had my middle name spelled out, but my other ID's only had a middle initial. Would have been nice if the matching of ID's would take that into consideration with the initial match instead of having to wait 15 minutes to do a video chat to do the verification.
Hello Donna! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
The person I was talking to was super nice and helpful. She was easy to talk to.
Hello Jennifer! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am not a tech savvy person and my daughter had to help me with it.
Hello Carole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena experiencia fácil y rápido de identificar mi identidad
¡Hola Joel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
When I first encountered ID.me, I envisioned a complicated, incomplete process. However, as I began to use this ID system, it became clear that someone had developed a system with the user interface in mind. Each step was written in conversational English and did not contain jargon that would make it difficult to understand. The various options presented for verification appealed to users who have both experience and inexperience in the use of technology. I am proud to see such a system and thank you for develping it.
Hello Earl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything easy and good the agent was so helpful with me and help me with the problem that I have
Hello Mauricio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience vas very good and easy thank you for your help
Hello Federico! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
When I process the first time, it was a little difficult to understand its process.
And then I spoke to one of helper on the phone, and It was easy to understand and explained to me step by step.
It was very helpful to further process to do, and also interview was very fast.
Hello William! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ryan! We sincerely appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team