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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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For adult person is difficult to put the picture I have to scan my face
Hello Sandra! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
It was very helpful, it help me with my needs and information was clear.
Hello Wendy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great quick simple and easy to verify with the person helping me
Hello Tobias! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very Fast Efficient And Professional Helpful And I Felt Very Secure And Appreciate Great Agent And Service Very Knowledgeable
Hello John! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
If you sign up with ID.me, make sure you are ready to be on the phone for a while.
Hello Pam! We appreciate your feedback. Thank you for your 3-star review of ID.me. -ID.me Social Response Team
Everything went fast and smoothly. Very pleased with the help I was given
Hello Bella! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a simple task. It is like they describe, with a smartphone and driver license you can do the whole process. The best part you cannot loose time at all. Every minute is worth it.
Hello Manuel! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Exciting and worth it and I would help anyone that is willing to give it a chance. Now I can prepare for my return and maybe have something for Christmas so I can give my mother a Christmas to remember...
Hello Brian! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
So secure, satisfying, amazing person, so friendly.
Hello Shani! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was easy to use, it did take longer than expected for it to get verified but it was a simple process.
Hello Emmalee! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great the gentleman was so very nice an so friendly it was a 10
Hello Theresa! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was professional and quick with the id me video verification thank you for your services
Hello Ronny! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Aung! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
The process is very simple, fast, and secure. Thanks for the added steps in protecting our online identity
Hello Aloysius! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Took several hours for check to be complete. I wanted to complete the process within 15 minutes.
Hello Jeanene! We sincerely apologize for this frustrating experience. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Hello Sara! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Adrian! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Pleasant not that complicated after all. The agent was courteous and professional.
Hello Susan! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was very easy. They made it simple for you to go right to the different sections.
Hello Marva! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ktty! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team