On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to follow instructions, great and friendly customer service.
The gentleman that helped me was amazing, and very easy to talk to, and very professional.
Hello Brian! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It's Very fast and I can open it without any problem.it's very secure.
Hello Narges! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
No hassle very easy. Was pleased with the outcome of service and the response time. Willing to use the service more than twice if necessary…
I'd.me is great.
Hello Corey! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was very easy and not complicated! The verification process was very straightforward.
Hello Christine! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
By verifying my credentials I was able to take advantage of big discounts because I'm a nurse! Thank you!
Hello Julie! We are glad you were able to verify your nurse status with ID.me! Thank you for your 5-star review and for your service. -ID.me Social Response Team
Fast and easy just took around 15 minutes to input my information. Felt safe
Hello Damian! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was satisfied everything went smooth and agent helped me through every step
Hello Ashley! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great Work, secure, easy and easy, the way we have verified all the documents were amazing.
Hello Abdul Hakim! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Military status as veteran verified immediately and accurately.
Hello James! We are glad you were able to verify your military status quickly! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Awesome it was a fest job i wish i could find a way to setup my direct deposit
Hello Andrew! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
After numerous attempts trying to log in to my social security account, I reluctantly gave ID.me a try. I wish I had tried it sooner ending my login frustration.
Hello Stephen! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Agent was very kind, this was extremely frustrating. And I e still not re tryed logging into my account yet. Hmmm.
Hello Keir! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Hello Chris! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The account creation process was very smooth and also very clear, I succeeded with little to no trouble at all.
Hello Shane! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Well when starting, I couldn't get it to process on the website so had to be referred to a virtual rep. He walked me through the complete process which I was thankful for, and did it very quick. Very professional and friendly which made me comfortable and I appreciate that. Very good process for me
Hello Angelena! Thank you for sharing your experience with ID.me. We are glad that you were able to complete the identity verification process successfully. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was awesome. Very pleased with my service. I have tried to no avail to do these steps on my own and she really helped me to get
Hello Debra! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was scare didn't know what to expect. But all in all it was interesting.
Hello Mirian! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent program and easy to use very secure. Very trusting and does the job. Was sim
Hello Norman! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was very simple in easy no time to wait at all easy Peezy. Now I'm in the System they'll be able to scan me in no time if they have a smart camera lol
Hello Willie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team