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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with the service, i feel my information is very secure
It was good. It had a little problem in the beginning because it didn't let me change my phone number. Thank you
Hello Paula! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Janet! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with the ID.me representative was quick and easy! The gentleman was very polite, professional, and knowledgeable. He made the process easy as pie. Thank you for excellent customer service.
Sincerely,
Lisa Webster
Hello Lisa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jose! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful...
Very please with your support
I'll can't do it without your help and time.
Very interested in the future to work with y'all again
Hello Ernest! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was helpful and professional. It will be a pleasure to be verified.
Hello Chris! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID.me was very successful! I highly recommend this Identity company.
Hello Henreette! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I accidentally created a duplicate account and the agent Ron was able to quickly resolve my issue, take steps to correct this issue and recommend what steps I needed to take going forward. He was very helpful and I greatly appreciate this.
Hello Margaret! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The video chat agent that answered our call understood that we may have needed some language assistance. Although the experience was excellent, something I would want ID.me to add to video chats/call is a chat box where one could type in anything they would like to say, which could be handy if the audio in the video is not working properly.
Hello Lucinda! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Amazingly very fast and easy! Filling out info was simple and easy to understand.
Hello Denny! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is so user friendly, every time I had a question during verification, they had the answer. Login.gov, by contrast, is cold, non relative, and distant. Thanks ID.me!
Hello Jake! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very sufficient and helpful and was able to answer all my questions
Hello Sahar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
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Hello Carlos! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very good very helpful professional respectful and it was quick and fast I appreciate it and thank you very much
Hello Kenneth! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
ID.Me is amazing and secure. The reps are friendly and professional
Hello Tammy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very fast and easy process. I am not the most proficient user and it was not a problem at all.
Hello Leo! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took a lot of searching but well worth the effort for my project at hand and most of all secure.
Hello Marcella! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was really professional, answer all my questions, great job, super fast It didn't take long to verify my identity.
Hello Alva! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me helped to get thru the usual Governmental red tape.
Hello Anthony! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Milton! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team