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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The agent that attended to me was very professional easy going and made the experience with this website very easy...
Hello Anita! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great Service satisfied customer. Customer service agent was knowledgeable and very helpful.
Hello Melvin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I chose ID.me as the method I use to log in to my government accounts. I use it across agencies and have never had an issue with verification. I have found it easy and quick to use too. Highly recommended!
Hello Geri! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The whole process was fast and easy. Agent was friendly and professional. Knew what she was doing and made me feel at ease.
Hello Anthony! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was able to complete the process easily and the agent was helpful an friendly.
Hello Ros! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good and been like8 weeks since I got paid so it got me behind on my house payment thank u so much
Hello Eric! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Hello Otis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy to get through the process by myself with just my cell phone and my desktop computer
Hello Jennyne! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was self-explanatory. It is not as bad as I thought it was going to be.
Hello Rhonda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a concise website with a narrow view of color and expression. It was an effective presentation that streamlined the process of verifying my identity. The lowest point of my experience happened during my labored interview, which is an effect entirely from my own inexperience with bureaucratic personnel.
Hello Tulip! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick, convenient, safe, secure. No worries! It was just as they said it would be. And they verified quickly too.
Hello Craig! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Esta experiencia fue buena Gracias por su servicio excelente atenciĆ³n el agente del Irs muy servicial
Ā”Hola Edna! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
Smooth, quick, accurate. Things often change and so do processes, but this pit stop was solid. ID.me has always been a great experience!
Hello Ev! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Jack was extremely helpful and professional. I hope I never have to go through this experience again but if I do, I hope I get to work with Jack again.
Hello Cecilia! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Love the whole procedure, make sense of every step, easy to follow per prompt.
Hello Chelsy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
From start to final setup the staff were kind, understanding and helpful.
Hello Naomi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I love it and you can get lots of help and what ever you need to know they will help you with lots of stuff
Hello Justin! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me experience was great. Staff is very professional and friendly. They respond to all emails in a timely manner. My issues were resolved thanks to staff being so patient.
Hello Deborah! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
La experiencia que obtuve con ustedes fueron muy satisfactoria y muy responsables y discretos hacia mi persona.
Ā”Hola Jacqueline! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ā”Hola Ivan! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team