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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very easy and simple to apply for my VIC, I recommend everyone to apply. Thank you.
Hello Luc! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to verify to apply for benefits, process was simple and quick and the staff I interacted with was friendly, approachable and knowledgeable
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Bilal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and very nice people that help you threw, was skeptical at first but when it was complete I was more than happy
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Need more details about how to find out about my refund
Hello Christopher! ID.me's role is limited to the identity verification process for the IRS. Please contact the IRS directly for information regarding your refund! -ID.me Social Response Team
Very easy to set up. I feel this is a very secure way to get into my social security.
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The current agent took the time to fix my account. No one or even a computer virtual thing could help me. I could never get through to a live agent until this past evening. Now I will be able to talk with my providers in the VA.
Hello Steven! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The website was quick and easy to use. After entering my information it took several minutes to be verified, but within about 10 minutes I was able to log back into the website I was shopping on and I saved a substantial amount of money on Christmas gifts this year.
Hello Tonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is such an easy money saving tool to use. It is nice to be receive discounts from merchants and this website puts them all in one place.
Hello Teresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Customer service was satisfactory response and representative was efficient and timely
Hello Annmarie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Feel very secure with transactin/service, eventhough I was very skeptical that I would following thru all the procedure.
Hello Hung! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The scanning of the face was not very good technology
Hello Ricardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and no hassle at all, The customer service agent are fast and fluent with helping customer with resolving issue.
Hello Gabriel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service I was happy with it being quick and simple and helpful
Hello Marquise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agent was quick and knew what she was doing. She was pleasant and I would do it again.
Hello Margott! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent experience had some problems but was solved easily
Hello Malek! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Carrie! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Excellence service. Easy to work with. Got my account verified in no time.
Hello Michael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great interaction and fast too.The customer service representative was very professional and made me feel at ease.
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brinda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team