On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great interaction and fast too.The customer service representative was very professional and made me feel at ease.
It may be inconvenient to get all the documentation together and scanned, but it served it's purpose in verifying my identification.
Hello Natalie Nicole! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was waiting for my video interview with i.d me.i got today she was so kind and polite to me and she took my id verification super fast and easy.I really love it thanks again for your kind help thank you!
Hello Lil T! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I was able to quickly understand what ID.me could do to enable me to easily contact various Federal and State Government agencies. Once, I had completed the initial requirements it became easier to understand. The identification process took a little time but the site sent easy to read instructions to help me on the way.
Hello George! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Young lady was very driven focused she's an asset to the company she stayed on point she stayed patient and persistent and I actually enjoyed the video chat and now I'm probably not supposed to but she made me feel very comfortable professionally comfortable and I believe that she will go far in the company given the opportunity
Hello Elanna! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Secure and protected is what I feel thanks for having my back I trust u
Hello Liliana! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Denis! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was quick and secure. It was Sunday evening and I didn't expect anyone to come in to do the video verification. They did and my account is secure.
Hello Shauna! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was fast and clear understanding on everything and also reliable
Hello Tyreek! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Using my phones camera took a picture of my IAFF retired FD idea and within a minute or got confirmation
Why did I not use this sooner
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
What we thought would be a long and difficult communication went very easily, calmly, and securely! The representative was just awesome with us and our unique situation (Aphasia, disabled veteran in a wheelchair). She did what it took to get us done with no stress and no worries at all. Major kudos to her! Thank you for taking the time with us so. You are so very much appreciated. Stay safe.
Hello Gerald! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Verifying identification is never fun, and it can get complicated trying to do it online. This was as painless as I could've hoped for, considering.
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional and fast didn't take long at all to do this process
Hello Hunter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely professional staff. I was made comfortable from the beginning and the process was very simple and very fast. I highly recommend anyone who needs identification verification done to look no further than this site.
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a very user friendly process that was very straightforward on what was needed, and it was quick at processing everything. Now that ID is verified so I won't have to keep doing it with new companies.
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ray! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a good video call with the representative Sharon S she was nice professional very helpful answered all my questions and I would like for her to get a promotion or a raise she works hard she deserves it.
Hello Patrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was a little intense and convoluted but, in the end, it accomplished the expected results.
A set of FAQs and a sheet 'walking you through the process as a guide would be beneficial, almost like a check off sheet that has the projected processes listed that you familiarize yourself with prior to 'jumping in' to the multiple steps.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Not happy took me a long time to get it done don't know why it took me so long to do it
Hello Lloyd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team