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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great Service and very friendly also made sure I had everything done and no time.
Hello Tara! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I wanted to access my SS & IRS accounts online. ID.me hads made the process much easier and safer to open.
Hello Mark! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Maged! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was interesting due to me using Id.me for the first time and a Tablet I recently purchased for something So Extensive.
Hello Carl! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Professional and very helpful with my needs and assistance
Thanks
Hello Jacob! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.me was great the agent on the video call was very helpful he was quick with the process.
Hello Gregory! Thank you for sharing your experience with ID.me. We are always trying to improve. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good customer service thanks good good good good good good good good good good good good
Hello Wilber! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
As a friendly user of technology, I was able to navigate the pull down menu's for the pictures. It took me two tries to get the pics correct but it all worked. I was able to create, confirm and take care of my IRS business in a secure manner.
Hello Tom! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was helpful but unfortunately after discussion with here, I was receiving a message that something went wrong.
Hello Muhammad! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I rate a 10, great customer service! Very thorough,
Hello Beatrice! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Speedy process, I was helped out with kindness and concern every thing was checked twice and asked twice
Hello Rosa! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was good fast simple easy for me to approve my identity I like the fact that we have a person that you really meet face to face on the phone or on the computer and you show them all your stuff that is a good idea
Hello Amanda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was fast, simple and secure! I was able to log right in to my account with no problems!
Hello Ricky! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It only took a short time to enter my data. Great service, fast and user friendly!
Hello Frank! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It's like the guy asked every question I was thinking of.
Hello Gustavo! Thank you for your feedback regarding our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Very professional quick and easy quality service. Was easy to talk to I felt comfortable speaking to the agent William
Hello Bridget! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Awesome. Sweet. Fast. Secure. It was easy. And Im already headed to claim my benefits. So. I must say that I am extremely satisfied and grateful that my account information has been secured.
Hello Symone! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great experience the operator was very professional an kind an very helpful
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to get set up. With everything you needed to long into keeps everything private
Hello Robbie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team