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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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From the biometrics screening, to multiple cross-reference checks, the entire process felt as if it was making absolutely certain I was who I said. I started with a hat and glasses and the system refused to accept my facial recognition until it closely matched the profile pictures of my legal IDs. Even WITH the sophisticated validation and verification process, it was simple and intuitive - each step was clear, letting you know where you are in the process and expected next steps. I wish all government systems used this type of software.
It was good. I would have loved someone to tell me the it was complete and verified.
Hello Delories! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very frustrating. I have done this for my clients but when I did it for myself, I had to go back and forth several times until it finally worked. Switching between tabs on the computer and the phone was very complicated. There was no verification if the driver license was accepted or denied, so I didn't know what to do. It took over an hour to complete when it says about 20 minutes.
Hello Ahnal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Site was easy to review, agent was nice, and very helpful.
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Helpful very professional and did a good job all we really all my information and ID and me
Hello Alfuquon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought it would be long and drawn out, but it was very easy and only took a couple of minutes to complete
Hello Penny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I spent 2hrs getting required documents using my cell and this laptop to get to 5mins of efficient time with Thomas who did a good job. Frustrating to say the least.
Hello Roger! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was somewhat nervous when creating an account. Once I got started though, it flowed rather easily. Wasn't really too difficult and site was user friendly.
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good job I would of never been satisfied and good people at the work place
Hello Erik! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very satisfied with the process,customer service referee is doing professional job
Hello Nur! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They talked to me very nice an be patient with me I really satisfied
Hello Blordiny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm glad to know there's an easy way to Id yourself. Keep up the good work and keep information confidential
Hello Priscilla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Protect my identity and my e mail information please.
Hello Rhonda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent experience. Something that seemed initially complex resulted to be pretty simple at the end.
Hello Victor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was apparently hacked into my identity, but I got cleared back into my accounts! Thanks ID.ME
Hello Ricky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience simple fast and effective.thank you.
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to get the help I need to file my claim for unemployment
Hello Dinaya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to sign up for an account. Using the website is easy and quick.
Hello Mike! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very good overall rating and I really appreciate the quality or service that you have for the customer it really good service
Hello Albert! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Really helpful satisfied and happy with your job and answers I felt really good and comfortable with my agent
Hello Gabriel! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team