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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Once I understood what I needed to do it was good. I have problems with boing what to do on my computer and phone.
The site uses multiple layers to assure it is you-I appreciate the protection with as many scams that are out there vying for your personal information.
Hello Terry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Good, but I do not have any experience with it as of yet. Just signed up.
Hello Mary Jo! Thank you for your review of our service! If you have any questions or require assistance, please send us an email at [email protected]. -ID.me Social Response Team
The company and representatives are very respectful. They are very professional at all times. I was not on the phone video call for a long time. And very pleased to how well they got my problem solved.
Hello Tony! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Humbling considerate genuine straight to the point accurate great energy
Hello Yusuf! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had a wonderful customer service agent, very professional. The process was quick and easy
Hello Lynn! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is very user friendly. Especially setting up an account for the IRS.
Hello Johnny! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy instructions to follow. Very informative
Hello Florim! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy to use and easily understandable for anyone
Hello Sheri! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The young lady who helped me was friendly, professional, and courteous. Her explanation helped simplify the process. She did an excellent job. Friendly professionalism makes for a wonderful experience.
Hello Nancy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I heard I could get a 10% discount at Lowe's for being a veteran.
I went online and created an account with ID.me.
Very simple process. Worked great with my purchase online.
Hello Larry! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Secure, fast, easy with only a cell phone. Anyone can get verified easily if they need to.
Hello Beverly! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The person who helped me was super kind and made it really easy to follow.
Hello Cameron! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your review of our service. -ID.me Social Response Team
Very fast and easy process that is user friendly, along with professional and courteous help during video call.
Hello William! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
At first I was nervous because I'm not good in handling personal business online I'm old school.
But going through this process with ID me was very quick and easy!
Hello Miguel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Pretty straightforward representative was awesome. Was surprised how fast the process was.
Hello Timothy! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Gave me a great big thanks for my service.Didn't get anything like this in the past.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They did a very good trying to explain what to do while the calls where breaking in and out. Some points I had a hard time hearing them.
Hello Catherine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used ID.me for the first time to prove my Military association with a vendor to obtain a 10 percent discount. It was quick. Took less than a minute to complete. Simple questions to answer for those who have been in the Military. Safe with user ID and password.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From the biometrics screening, to multiple cross-reference checks, the entire process felt as if it was making absolutely certain I was who I said. I started with a hat and glasses and the system refused to accept my facial recognition until it closely matched the profile pictures of my legal IDs. Even WITH the sophisticated validation and verification process, it was simple and intuitive - each step was clear, letting you know where you are in the process and expected next steps. I wish all government systems used this type of software.
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dollie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team