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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Awesome service, convenient, free, but very slow with the authentication of the identification documents.
It was straight forward and helpful. The rep was nice
My experience was AWESOME. The agents helped me resolve my issue fast and answered all my questions and explained everything to me. I am very happy with my experience.
Stuck in an Endless Loop - does not "complete" nor "finish" but there is NO ERROR MESSAGE. Whomever responded FAILED to actually READ the problem, therefore they sent me pre-form-written instructions THAT DO NOT APPLY TO THIS SITUATION!
My agent was professional and helpful. She was courteous and asked how I was doing. The video call experienced issues at the beginning but that was probably due to local cellular towers.
First it appeared from this end to be very secure.
Next, the level of assurance of who I am was definitely a very high bar to meet.
Phone verification codes to my Philippine phone number never came.
Inability to use Phone verification codes added very significantly to the time required to complete.
Hello Lemuel! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was a professional experience and very much satisfying
Good very professional and smart intelligent, very fast at getting the answer of my question also very helpful answer and clear answer
Satisfied with the care they gave me and thanks for everything
It was an okay experience. I verified my ID within five minutes. There was a better verification website. Possibly a better review.
First time to get back in in 8 mo's on S S login failed every time,
My experience with this sight and service was smooth and pleasant. Thank Goodness for a
Just fine average, nice person and professional, and clean conversation.
Since it is the first time that a picture of my face is requested in order to complete de process of creating a log in account, I founded king of doubtful weather I should or shouldn't. I felt kind of unconfutable.
It was pleasant, I was having a horrible time thinking I'm not getting my taxes, trying to get to my pregnant wife, assured me my ID was validated, I'm happy I can go to my baby after I get my taxes in
Everything was fine with the lady I like her service but I can't log on to employment part
Hello Brittany! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Quick and easy to use. Just follow the steps, and you'll get it done. I got in contact with a live agent to verify my identity with no problems
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me