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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was frustrating to get what I was trying to get. The site was not giving enough information to properly navigate and understand. Had to give up after two hours and start again the next day and finally got what I needed.
Very good took me a few hours to get threw I'm not a computer fan but but very thankful for the help I had with my profile and the way I was helped by John was a blessing and I am very grateful for his support and encouragement to help me with this process and I am very grateful for the time he took to help me
Very satisfied with how the agent took my information And answered my questions.
It was fast and professional just didn't understand
The timing and service was great. The representative that I spoke to was very nice and helpful. He helped me to complete my verification process quickly and easy
Very satisfying easy we'll read very well pleased an do recommend people to use
With all the things (scam) going on in the world. It was hard at first not trusting the process, but after being made aware of it by a friend who had to do this last year things were easier.
This is a great way for dual citizens to be able to access their IRS information (or any other govt. Site that uses ID.me). It was fast and easy.
Signing up for IRS Account using ID.Me was an easy process and very secure. The procedure uses your license and facial recognition in realtime to validate your identity. This ensures person signing up is the right individual. I felt very confident and secure in using these mechanisms.
My overall experience resulted in what I needed, the only barrier was connecting the video selfie verification with my iPhone, no instructions how to bypass this feature when it doesn't work. The solace is the security measures in place to protect your information and confirm you are the individual accessing your sensitive data.
It was easy to complete! I will let others know the experience I had and recommend it to them
At the end of the day it was successful after all. My mission was accomplished and sometimes you have to leave out the how and the why.
The process of gathering information was very user friendly. The steps of security makes me feel confident that my information is secure. The agent was very helpful and professional in obtaining proof of I.D.
I found the whole process of using ID.me easy to navigate without any stress as sometimes can be the case on similar sites. Very user friendly.
I highly-recommend, ID.me for your personal needs... & they are serious, about protecting your personal credentials! Stay safe folks
Hello Undrea! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your feedback! - T, ID.me
The time consumption is the worst. Had important calls coming in. During interview
The process from start to finish was clear and simple to complete
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Philip. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me