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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I feel safe with ID.me as I have had to use it for several city, county and now federal agencies. Knowing I am in their system gives me a sense of peace. Some may not want to be in the system. As for me and my house, we shall be law abiding citizens. Thank you ID.me.
Finally this is over.$818 the Calle of sfv dlaaaabbdhdh hdjdj Shelby she'd she irks bday and the other day she got me on my nerves
Fast attempt personal and they treat me kindly they helped me in the process
Fue un Ana experiencia nueva, desconocia el tema y su objetivo.
Using the ID.me verification process was super fast and easy. I was redirected back to my shopping site and was able to make a purchase without spending extra time navigating back and forth!
They were very helpful and nice gave good and clear instructions on what to do
Very helpful and professional. I appreciate all the help. Thank you
I needed to look into my tax reports from previous years and the verification process was very easy and fast, no complications or issues. Very satisfied!
Just because you're paranoid doesn't mean they aren't placing you in a data base so they can track you globally.
Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
User friendly and very professional staff. Would recommend to others.
Just was rude and very blunt didn't offer any information about why this happened or the next step into getting my taxes now I don't know what's going on
Hello Jessica! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I could not get what I requested even after providing my picture ID front and back. The facial image video. I am very disappointed I could not get what I requested after providing my personal information
Hello Myron! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I think it was great. Easy and fast. I'm happy with the process. Congratulations!
Just endless loop of repetitive info from me, to no avail.
Hello Terry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Instructions were good and clear, so far no issues.
Ok not bad could be a little faster vary informative
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me