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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick and painless to register to make all transactions more secure. Just needed to take photo of drivers license front and back. Also a selfie was required. App worked flawlessly. No problem. Nice to see the IRS have more safety features and more automation, bringing the tax system into 21st century.
Una experiencia Agradable y sencilla, no tuve ningún inconveniente
Really sad that I have to fill out this nonsense.way to complicated for folks by age.
Everything went well, and was a fairly quick process.
I am extremely satisfied and am happy with the experience and quick outcome.
I had a good experience getting in the idme it the safe way to go
ID me is a very excellent & simple application to enroll. At the same time, it provides us with exceptional security of our personal information.
Not difficult questions but because of DMV insistence on using my maiden name as my middle name, there are snags when trying to verify.
I am just dissatisfied not understanding why I have to go through this when all I want is to get paid for my disability short term very frustrating having to do this
Hello Denise! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was easy to do and now I hope no one can scam me!
I couldn't have done this identity checking process on my own. I'm 78 years old. I needed my daughter to help me. It even took her a while and she has a PhD. Can't they make this any simpler?
Hello. We’re glad you were able to complete your verification successfully. Data security is extremely important to us. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Great Experience,Good way of uploading and verifying the documents
Took me a long time, almost gave up, trial and error, until finally got through. I was nervous about video call, bot it wasn't so bad,got a nice lady to do face time and was short.
Hello Lilia. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T,ID.me
Very much satisfying to know someone cares enough to help those that's helpful to their communities and servicing the public.
I'm no computer expert by any definition, but the process of submitting pictures of multiple documents, following all the requirements and directions on email, text and "on-line" at the same time, video calling with an impatient representative, and dropped internet connections was enough to give me a headache and took over an hour, and this, just allow me to log into the IRS website. Once logged in, verifying my information, which was already correct, took two minutes. Rather frustrating. I understand that they are just trying to verify identity, but I wonder how many people are able to follow this process. This was more difficult than filling out my taxes.
Hello Brad. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Ecstatic, It couldnt better live would not be ever perfect what else can
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Hello Leon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me