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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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The app generally works very well. On rare occasions there is a problem. Customer service replies promptly, politely, and accurately. Can't ask for more than that!
Bots at first but escalated to humans when needed!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had not received my money from a trip to Kroger! They were very nice to email me right back and fix the problem! They gave me all the money I earned!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love to shop at Kroger but I hate shopping at Kroger with Ibotta. It's always such a delay on getting your credits for what you purchased. I bought two body washes on one receipt. Why would it take over 12 hours to get the credit applied? Just two delayed with Kroger. When I shop Walmart or CVS, it's immediately credited and applied.
I love using this app, especially when I want to save money and earn cashback. Use this code to get cash back: nwipudf. I love that the support team actually takes the time other day to help you out whenever they can.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing $5 from a purchase that should have worked using the App. It did not so I had to connect to customer service. They were prompt and issued me the $5. Ibotta is always helpful.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I'm very sad about this I have been saving my cash back for a birthday party for my God daughter and I feel like $250.00 has been stolen from me I spent $1,000s of dollars to get this money back please fix
I bought cover girl makeup and when I went to claim the rewards, it said it didn't qualify, all the other covers girl make did.
I appreciate the Ibotta app. I have earned several hundred dollars on it, which I use to buy gift cards for my mom. Whenever I have an issue of some sort and contact them, the people, e.g. James, whom I just corresponded with, are always helpful, friendly, and accommodating. Low stress, high reward! I highly recommend Ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm really pleased with my service with Ibotta. They take care of my problems right away. Thanks again Ibotta for making me a proud customer.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I hadn't received my cash back from an item I purchased online through Walmart. I reached out to Ibotta care team and they quickly resolved my issue. Thank you again, Sebastian, for your help!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I do love when I can get money back form ibotta. This time I had an awesome care team member helping me! Cruzel did a great job! I don't recall bad service from ibotta care team.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great choice for cash back so many stores and products offered! Just pick ur product and snap 🤳 your receipt & just like magic your rewarded. Also great customer service they are very fast to respond to your needs. Best cashback choice in your App Store. So time to shop!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with getting cash back with Food Lion and reach out to customer care. They responded immediately and provided the missing cash back.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This app is and easy way to earn some cash back on things you normally buy. It's also good for trying new things. If there's a problem they tend to correct it in a timely manner.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This morning I checked the site before going shopping. I saw peanuts so I put those on my shopping list. When I was shopping, I couldn't find the peanuts on the site? I bought them anyway. Somehow, I got money back. Very confusing. But other than that I love it!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had issues linking my phone number from my old account. Ibotta provided very quick service and remedied my issue within a couple of hours. The communication was great!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue where I uploaded a printed receipt and the app took the receipt and scanned my item offers but when it came time to get the cash, the money was rejected due to the receipt being on a printed paper and not a regular receipt. I reached out to ibotta to let them know that the store (kroger)in which I picked up my order from no longer gives out paper receipts for pickup orders. And i can't connect my kroger account to ibotta either. The store refused to give me a print out when I went in and asked for one also. I told ibotta team I'd have to return everything in the store and rebuy it just to get a print out. The ibotta team looked over my receipt and the offers I didn't get credited for and they went ahead issued a credit to my ibotta account. I truly appreciate their understanding and the credit and I hope they'll start allowing printed out receipts from stores that refuse to give one. They saved me a trip to the store and the return hassle. Thank you
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Any time that I experience an issue with missing rebates or items not scanning correctly, I send a message to customer service and they are always willing to help by correcting the problem. Sometimes it can be a little confusing trying to explain what's going on but overall, the solution is fixed in a timely manner.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Was a bit confused on the withdrawal process and they made it kind of simple. It's been 7 days I have $21 and still having issues pulling but fingers crossed.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.