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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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This morning I checked the site before going shopping. I saw peanuts so I put those on my shopping list. When I was shopping, I couldn't find the peanuts on the site? I bought them anyway. Somehow, I got money back. Very confusing. But other than that I love it!
I had issues linking my phone number from my old account. Ibotta provided very quick service and remedied my issue within a couple of hours. The communication was great!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue where I uploaded a printed receipt and the app took the receipt and scanned my item offers but when it came time to get the cash, the money was rejected due to the receipt being on a printed paper and not a regular receipt. I reached out to ibotta to let them know that the store (kroger)in which I picked up my order from no longer gives out paper receipts for pickup orders. And i can't connect my kroger account to ibotta either. The store refused to give me a print out when I went in and asked for one also. I told ibotta team I'd have to return everything in the store and rebuy it just to get a print out. The ibotta team looked over my receipt and the offers I didn't get credited for and they went ahead issued a credit to my ibotta account. I truly appreciate their understanding and the credit and I hope they'll start allowing printed out receipts from stores that refuse to give one. They saved me a trip to the store and the return hassle. Thank you
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Any time that I experience an issue with missing rebates or items not scanning correctly, I send a message to customer service and they are always willing to help by correcting the problem. Sometimes it can be a little confusing trying to explain what's going on but overall, the solution is fixed in a timely manner.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Was a bit confused on the withdrawal process and they made it kind of simple. It's been 7 days I have $21 and still having issues pulling but fingers crossed.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The ap stated buy 2cans of Pedigree dog food and get $1.50 back. I scanned the 2c cans and it said it was a match. But after I submitted my Target receipt, I did not get the $1.50 in my account.
I've had problems/issues only a couple times over the years of using Ibotta, and every time they have completely satisfied me with their solutions. Don't hesitate to use Ibotta. They always have your back!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I purchased Cetaphil as you advertised a rebate at Costco. The packaged contained a 20 oz and a 16 oz. No credit was allowed, stating it couldn't match barcode. So because Costco offered a special, I dont get your offer? Done with your gimmicks!
My app logged me out and I spent days trying to get back in using Facebook as always. I was getting very upset. The careteam here was able to direct me to the correct place on FB to remove the info from them and finally log in using a password. The app is working again and I am very happy to be logged in with all my info and history intact.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing cash back so I had reached out to CS. The response was quick & thorough; Made everything clear on what I needed to send in; and the issue was resolved in a matter of minutes. Highly recommend
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I just wanted to say that I have been using this app for some time now and I have always been pleased with the response from customer service and being able to take care of any issues that I may have. It's been great and I would recommend this app to anyone. Thanks again
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
2 submissions in a row that I was not credited the right number of items even if I said missing cash back and scan the bar codes.
This was a technical problem. I felt that I got good customer service. That it was handled in a fast and friendly manner. Thanks again.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love using the Ibotta app while shopping. It's so easy to just scan the barcode and see what offers are available. If you thought you were already getting a good deal, Ibotta makes it even sweeter! I have saved almost $4k since using the Ibotta app, which expands my spending budget to try more products and find the ones that I love using. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was having difficulties with verifying my number which prevented me from being able to withdraw my earnings. Alexa with Ibotta was very helpful and walked me through troubleshooting steps and the problem was immediately resolved! I'm getting the hang of using this rewards program and I'm excited to be able to use it to the fullest! Thank you Ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is a wonderful app. Just enter the stores you shop most, look for the products on your shopping list and specials that you may want to try even when they are not on your list and start saving. I have saved about $50 so far in a few months.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a receipt that did not register an item when I scanned it. I emailed them and within 24 hours I had a response and the money showed on my account. They even explained why it could have possible missed it. It was quick and very professionally handled.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was looking through the Publix app and clicked on 3 items that were in it. Bitters and 2 Chomps. I didn't think that I would have to look further into the offers as they were clearly listed in the Publix app, however when I submitted my receipt I only got reimbursed for the bitters and not the Chomps as that offer was only available at certain stores (Publix not being one of them). If an offer is not available at a store, it should not be listed on their app.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
One of my items wasn't on my earnings. Joel reviewed it after I requested it & quickly got it sorted. So professional, prompt & supportive! Thanks! 👍😁
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I check Ibotta every time I go shopping. Most every time i find some savings on items i was already going to purchase. I find their customer service to be exceptional. They really help if there is an issue or you just have a question. I recommend checking it out! You won't be disappointed.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.