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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Had issue getting my cash back. Reached out and they figured out the issue and made it right! Quick friendly service!
Josh helped me solve my problem. Thanks, Josh. You're amazing. I love Ibotta. Ibotta is the best cashback app. 100% recommended.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing cash back from an online purchase so I reached out to customer service and they were able to help me out very promptly.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
My Walmart receipt was not recognized when scanning or keying it in. Contacted customer support and they were able to issue the missing points within 2 hours of original message. Very impressive response time! The only thing I had a problem worth, was finding customer support within the app. Once found, easy peasy!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Had some issues with cash back and was able to get almost immediate help and a resolution with my issues.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Customer Service is on it. They will help you find out anything you need to know. They are fast to respond and have curtesy. They have enough patience to explain what went wrong and assist. I am very satisficed with Ibotta Overall... They are the Best
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Great experience and helpful team members Josh help me with everything today I appreciate that thanks to all
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I corresponded with Joel and he took care of my issue and was very friendly. I really appreciate how quickly he resolved my issue
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Had an issue where only part of my cash back was sent to me. Contacted customer service and it was handled in less than 30 minutes. Great customer service!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with an Walmart receipt ( who's surprised). I emailed in my issue and receipt and Ibotta customer support took care of the issue and in a timely manner. Thank you again
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I like using Ibotta it is east to use takes a little of time but you earn cash rewards. Try it you will like it and be rewarded
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a missing credit... that I was confused about and they resolved my issue regardless gave me my credit!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
After purchasing eligible items and submitting for redemption, I noticed I wasn't getting my cash back. I reached out to ibotta support and within 2 hours Todd replied back that he saw my receipt and what I was redeeming and took care of the cash back. I had a great experience with customer support and it was great that they could quickly respond.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
They deal with my problem very fast and efficient, I like them, They are very considerate of customers' feelings and put customers first. This kind of experience is very good. I will always use ibotta. I hope this APP and the team will operate better and better, and the business will be prosperous and the performance will explode.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
We found items that are good nutrition for couples. There are not too many offers of items we buy that are nutritional for our lifestyle. The offers lately seemed to be geared to ppl with bigger family needs. Hopefully there will be more offers for just 2 ppl buying habits. Thanks
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The title of their department is true. They really do care about their customers. Within a matter of 2 hours, I had a resolution to my issue of not receiving cashback that I thought I should.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I really like Ibotta, but with your card linked, such as Food Lion, it sometimes doesn't pick up what you've earned. There have bern many times that I've missed money with a linked card. I have learned to unlink my card and scan the receipt. It then gives the rebate. Can you look into fixing this? Because of this reason I will not link Walmart.
We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services. Thank you for your honest review!
I had an issue of not receiving a couple of rewards for my online purchases. I reached out to Ibottas customer service for help. After sending proof of my receipt and the clipped Ibotta items, France, who was utterly wonderful and prompt, fixed the issue without delay! Two thumbs up Ibotta, for top tier customer service reps, fun bonuses and cash back for purchases.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Friendly and fast customer service I love Ibotta! They were fantastic in getting back to me via email. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a question on an item I didn't receive money for and Ibotta responded and credited my account right away. Great service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.