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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Had issues with a refund. And they helped me quickly at the same day... and I like the app a lot... thank you
I got an email saying cash back was removed due to a possible return or sale cancellation (a month after the purchase). I did not return anything, so I contacted the care team and this time they didn't put me through the tedious task of uploading pictures or relocating all the items from my purchase. They just simply gave me my earnings back. It was just over $2, which is a lot considering I've had to go back and forth for 80 cents in the past. This was a much greater experience.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Had to reinstall my app and when I did my old account with an old email pop up. Was so disappointed cuz I had lost my cash back and started with 0 dollars. They were able to help recover my current account and my # savings was back. Thanks to excellent service of the Ibotta team. P0
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing cash back through my link to Dollar General app and all I did was email customer service and they immediately fixed it. I absolutely love I bought it. It's my favorite cashback app.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The system would not accept the barcode from the item described. After reviewing the specific description and confirming the items I purchased, I forwarded a note to the Care Team. My issue was reviewed by the Care Team and my credits were manually added by the Care Team.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The Ibotta Team assisted in providing detailed explanations of why I was having problems with linking a Piggly Wiggly rewards since it was affiliated with Food Giant. Although this is a unique experience since I live in a rural area, the Ibotta Team kindly was able to honor the offers. The response time was prompt with multiple representatives chiming in to assist. I have been a long term Ibotta user and have great results with over $2500 in savings during the last couple of years. Appreciate opportunities to use Ibotta for not only for the cost savings, but also their customer support team's quick and descriptive responses making me a happy Ibotta user!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I should have got $10 back. If I would have done 2 transactions with 2 different payments. I would have received $10 but instead I did 1 transaction with my 2 Orgain in which I only received $5 back for the coupon.
Thank you for your honest review. We've reached out to you directly through Sitejabber to assist you further. Please feel free to respond to the DM or you can also contact us through our Help Center at help.ibotta.com. Thanks again for your feedback, we appreciate it!
Team members are very friendly and nice all the time! I really appreciate their work, help and friendly approach
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Unbelievable customer service While others take days Ibotta takes minutes I have personally received over $1000 in rebates
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing cash back on my Walmart order and they reviewed my request and credited my account right away. Ibotta has the best customer service around! Thank you.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a receipt that wasn't showing. Also missing cash back, which was actually my fault for not checking the item. They took care of the issue promptly. I'm very pleased with their response time.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Benedict from Ibotta was great. They were kind, knowledgeable, and able to resolve my issue immediately.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a new item that's barcode was not scanning appropriately. Within 5 minutes of emailing Ibotta support, they had my problem fixed and a credit added to my account.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Was having trouble initiating a withdrawal. Contacted support though the online help. While I had to go through the auto responses I was contacted to a service agent who promptly solved my issue.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Great customer service and app experience. I've been using this for years and will continue to use it. Best bonuses too
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a receipt that would not scan or take the code with manual entry. I contacted customer service and they got back to me within a few minutes and took care of the problem. They credited my account for items bought. I'm very happy with their friendly fast service. Thanks!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I made a complaint about missing cash back from an online purchase at Walmart. I got prompt support to resolve this along with a detailed and i got cash back!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I've been with Ibotta for over 10 years. I haven't made/saved a lot of money using it over all this time, but I have earned over $200. Every little bit helps though. I've had a couple of problems over the years and Ibotta has never failed to solve the problem. Their representatives have always been kind and professional.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
At first Ibotta said they wouldn't pay me for my rebate because they said I already received the offer through dollar general. But I try to tell them that the Ibotta rebate was a different transaction. Then I checked my account later and my money was there. I informed the Ibotta team that it was there even though said they couldn't do anything.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Thanks Ibotta for telling me about my missing cash! I appreciate that feature in the app.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.