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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had issues with my email and telephone number on my account. I contacted customer service and they were able to assist me by email.
I have been using Ibotta for a while now and I highly recommend it. They have helped me save money and have helped me when needed. It's rare that issues come up but they have always been helpful when needed.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
In about 2 weeks, I made $24.40. I got help from the support center to withdraw the $ because my account had gotten blocked from withdrawing. It was easy. Now everything is good.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I messed up and Ibotta fixed it. I appreciate that!
Ibotta could have just let it go, but they were very helpful. I have a lot of respect for that.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Thank you for all the extra cash I have earned to buy additional products
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm a new user of ibotta so I'm still learning the way things work. I was having some issues work a receipt I was attempting to upload with a high dollar rebate item on it. I received notice that my request wasn't approved. Thank to the help of Gerald in their customer service department we were able to get the issue fixed and he also took the time to explain how i could avoid running into the same problems in the future.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I bought 2 All detergents and assumed the $2 rebate would apply on both of them as many rebates do but I didn't notice it was only on one. When I contacted Ibotta Help I was thinking they had made a mistake but was told they were correct. Anyway they were very nice and gave me the $2. I am always very happy with Ibotta help
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Missed claiming a $2 rebate and Ibotta alerted me and made it very easy to claim the missed rebate
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Most of the time they will try and avoid awarding cash back either because they say you got the wrong product due to not being specific in the item listing, or the receipt is blurry, or some other issue. I have had to write customer care multiple times over the years to correct issues.
Thank you for sharing your feedback with us. We sincerely apologize for any frustration you may have encountered, and we have reached out to you directly regarding your concerns. Your insights are crucial as we work to enhance our services. Thank you for your honest review!
Había seleccionado un producto y cuando sometía el recibo el producto no aparecía, contacté a atención al cliente de Ibotta y me resolvieron el inconveniente de inmediato. Recibí una excelente atención, gracias Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Very fast in responding to my email. The last time I had to ask for help was last year and it was much slower but they have it figured out now.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Benedict understood the issue and corrected it by adding the mixing $2. I appreciate that I sent only one message and received a reply and fix very quickly. Thanks!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Did great work on getting my credit for missing points great team work... Will always be the best in my eyes.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The Ibotta team provided quick and responsive customer service addressing my issue. They were prompt in correcting my problem.
After switching to a new device, I lost my accumulated earned rewards. It took a few days, but ibotta git everything straightened out and reissued.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I contacted a Ibotta for a problem I had with cash back. They responded quickly and resolved my issue.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Once again, you have not fixed the credits for bonuses. Happens every time you have a purchase 4 or 3 or whatever for eligibility. Your system flags it as one. I spend time doing this nonsense and now have to write a ticket to get the $10. It has been happening for YEARS and you guys never fix it so at this point you must be doing it on purpose. PLEASE FIX.
EVERY receipt that I've submitted in the last few months is read incorrectly and misses cash back. I then have to submit it again. It's annoying, a waste of my time
As an example today, both CLEAR receipts I submitted were wrong. How wrong? ELEVEN DOLLARS WRONG.
I purchased items from Dollar General and it took over 72 hours and multiple emails to get my cash. I bought extra items so I would not lose out on bonus.
Thank you for sharing your feedback! We sincerely apologize for the inconvenience you've experienced. Your message has been forwarded to the appropriate team for further review. Please know that your feedback may be considered for future updates to the app. We appreciate your continued support of Ibotta as we work to enhance our service!
I have been using Ibotta for many years. I noticed major changes since it's inception and they are all positive keep up the good work
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta has really speeded up it's customers issues being resolved. My problem was handled within a day and I deeply appreciate the quick service
No me da mi reembolso rápido compré en Walmart 3 productos me dejaron en pendiente La cajera me cobró dos veces un producto fui a servicio al cliente ke me dobolvierann$5.48 y Ibotta me descontó $4 dólares y mis 3 productos ya estaban solo cancelé uno ke no compre me cobraron 4 y solo compré 3
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.