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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I bought Coors light because there was a Molson Coors bonus. Scanned the carton and it was good. Maybe bonus takes a while but I thought I would see it pending. Hard to navigate disputes.
I was about to delete the app because my biggest earning didn't go through for about 3 weeks! I thought there is a scam! But as soon as I connected your customer service, it was taking care of! Big thumbs up 👍
I love it when it's an easy experience to get resolution. Leslie Rocked it!
The website was easy to use and to redeem the rewards for the items that I purchased.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I use this regularly. Rarely do I need customer support, but when I do, they are great. Responsive and friendly.
After I was missing points for online purchases, Sophia came to my rescue and answered my questions. She was able to pinpoint what happened with my transactions and explain to me what happened. I really appreciate her taking the time to do that. I recommended reaching out to Ibotta Customer Care, they listen and help.
Love this appi. I earn money on things I already buy. I have made almost $300 in just over 6 months.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Contact customer care, Ibotta is a great app. Always very helpful and quick response time
There was an error made in a rebate I submitted on Ibotta. I contacted their customer service. When their FAQs didn't fix the issue, I took advantage of their offer to contact them. I wrote a brief email describing the issue. Within an hour, I got a positive response and the problem was fixed. I was so impressed. I subscribe to several rebate sites and this is the best, most personal attention I've received. I had a negative experience with CoinOut a few weeks ago. Never did get it resolved.
If I need to contact customer service, they always get back to me in a timely fashion!
I've been a long time Ibotta user and the customer service often times is excellent, including the help I got from Jay!
My loyalty account wasn't working and I missed a bunch of rebates. I reached out to customer service and they had me remove my loyalty account and then added it back. They then asked for a list of the rebates I missed, confirmed them via the receipt and put the money in my account. Very quick and easy.
I first was introduced to Ibotta a few years back. I was skeptical at first. It certainly has been great getting money back. I use towards gift cards cards. Come in very handy at Xmas when money is tight
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had reached out to Ibotta I believe a day or two ago. The service I received had been wonderful and very helpful! They were able to resolve an issue I had since of March, (not realizing I had been missing cash back for that long lol). I did my best on giving what was asked for and was missing the receipt... due to it being three overdue... again my fault for not realizing this until now. I had been dealing with two representatives, Feomar and Gabriel. They both had been great and was able to help me out with my situation. I really enjoy using this app and will continue to do so due to the wonderful customer service I had received. Thank you again!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
There was an error in my savings, I reached out and they fixed it also gave me a bonus for any inconvenience... very polite and professional! Thank you...
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
You really have to be aware of what you can get points for and then shop. Takes a long time for your points to add up.
Thank you for the review. We appreciate your feedback and are using it to improve out services.
I could not get my phone verified an SMS tax would not be sent. It said it could not. I sent a message to support and within less than 24 hours I was given several options and a complete fix it show that customer support was very helpful.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta employs amazing customer service representatives. If I've had an issue with an offer they are quick to respond, and they do what they can do to make things right in a timely manner. I've dealt with very friendly, helpful people which goes a long way.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Every time I submit a receipt from Any Bar I only get credit for one of the items when the limit is two and I our have two. I am unable to submit again for review after one time. I am still missing $4 from a Malibu rum offer from 6/10/25.
I've had nothing but positive experiences using Ibotta! They offer cash back on a great selection of items. Some items are actually free after the cash back offer. Ibotta is a great way to make your dollar stretch farther! Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.