On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a question on an item I didn't receive money for and Ibotta responded and credited my account right away. Great service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I found I was not credited with the amount of rebate I should have received. I contacted "Ibotta Support," and within minutes, my account was credited with the missing cash!
I was missing cash back from online pick up order (5-26-25)So I submitted a request w/attached photos. I did not receive the credit so again I reached out today and it was taken care of immediately. Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ralph I. Was awesome. He reviewed my issue promptly and gave me the money I was owed. Thanks again it's appreciated!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
There is a weekend cash- bonus that I achieved but was not credited. Please advise. When I click the link to submit a ticket the site is down. It won't let me log in I'm not sure if those are two separate issues.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
A friend introduced me to this app and I love it! I tell everyone I know about it, even strangers and no one takes me seriously. Oh well, it's literally their loss. So much better than clipping coupons!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted a receipt with a cash back of $2.25 and $. 50 it gave me the $. 50 but not the other scanned the item and said barcode not valid. This has happened multiple times.
Everyone i have been in contact with through Ibotta customer service has been wonderful. They have always resolved my issue for me or explained why they couldnt.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Anytime, I have questions or concerns I have had amazing responses. I can't say enough how easy it is to work with Ibotta
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta customer service has always been helpful and solved any problem I've had in the app. Thank you for all your help!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Before I go shopping, I check Ibotta offers, and I usually find at least one offer to help me save money, but it's more like 3-4 offers.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta is really great. I've been using Ibotta for several years now and I'm not gonna stop anytime soon! I love the money back on the products already buy and it gives me great ideas for new products as well! Customer service is great too
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Was missing rebate money. Contacted Ibotta, fixed the problem immediately. Highly recommend Ibotta.The best rebate app.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I use it because during these tough times every penny counts. The down side to this app vs some other apps, is the lack of linking accounts and needing a physical receipt instead of a digital one. I am disabled and have most of my items delivered now and this penalizes the elderly and disabled.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
I was missing cash and they took care of it immediately! It was rectified within the hour. The app is easy to use.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is always user friendly and customer service is exceptional. Issues are very few, but if there is a minor problem, it is addressed in a very timely, friendly manner. This particular transaction was handled quickly and smoothly by a very helpful Ibotta representative. Very much appreciated!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Customer service was fast and very friendly. They very nicely said where I had messed up and I really appreciated it.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Even though my issue was resolved, it was very frustrating to actually communicate with a real person in the Help Center.
The service rep was very responsive to my concerns and handled the matter expediently. I was very satisfied
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!