On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Even though my issue was resolved, it was very frustrating to actually communicate with a real person in the Help Center.
The service rep was very responsive to my concerns and handled the matter expediently. I was very satisfied
I scanned my items when submitting the initial submission, yet it was denied, and I had to repeat the process. Ibotta makes your fight and waste your time for $2
Ibotta emailed me that they noticed I had purchased an item That qualified for cash back, and asked if I wanted to sign up to get the reward after-the-fact. So I followed the instructions they gave me to claim the offer, and I am now $4 better off. I appreciate Ibotta's advising me of another way to save, that I would otherwise have missed. Thanks very much! And I didn't even have to scan and submit any bar codes!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It's been great! Their customer support is always very helpful and informative. Offers are relatively easy to do and they have great offers. I like the layout of the App it's very organized.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had submitted my pickles for correction & was not working. The team member corrected it politely & quickly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue with my account being merged with my wife's. Cherie was extremely helpful and very fast at resolving the issue I had. She even gave me a tip to help this problem not occur in the future.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
In my opinion, Ibotta has the best customer service They respond so quickly and almost always resolve the issue satisfactorily. They are simply the best!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Had problem redeeming my money for a gift card. They were able to correct the problem for me. I got my gift card.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I use the Ibotta app almost daily. On the few occasions where I have had issues, they have always responded to my request promptly and either fixed the issue or explained kindly what had occurred in my transaction. I am so appreciative that the staff take the time to communicate with me in a respectful way as it is often a mistake that I have made. Thank you, Gina
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
If I have a problem I just message them and in a short time period it is resolved. I purchased 5 dips and got credit for 4 so I sent an e-mail and a few hours later it's fixed. You just can't beat that for service. I'm always grateful for their help and they are very kind and helpful. I can't recommend Ibotta enough to everyone I know. It's so easy and it really does add up. It's a great help especially in this economy.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
There was an issue with a rebate I had submitted where it got accidentally reversed. One email is all it took to get the situation resolved promptly.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I rarely have an issue, but anytime I do, customer service is always on top of things and usually responds fairly quickly. Love this app and the fact I don't have to cut coupons to be able to save a little. Thank you guys for everything you do!
I've been using Ibotta now for over a year & love the app. Being able to save so much money has been totally awesome. And When help is needed… it's rapidly provided.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
So I'm new to this platform and purchased items in-store and online and I was having issues trying to upload the information that was needed even while trying to link accounts. So I reached out to Ibotta about it and all the representatives were helpful with answering all of my questions and guided me with everything. And credit was applied ASAP to the account. Glad all things worked out. Thanks Ibotta team
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I use Ibotta often…it's super easy to do and you earn money towards gift cards. I had an issue with my offer getting submitted. I reached out to them and very quickly I was responded back to and the issue was fixed!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue with my on line redemption. Their response was quick and prompt. They were very professional and pleasant to deal with.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing cash back for $2 on a unlegible receipt. I contacted the support center and got an awesome email back that they credited my account. These people are so easy to work with. They go out of their way and have exceptional customer service
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Super easy to communicate and to submit photos/details to describe. The response time from customer service was also great!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.