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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was missing cash back for $2 on a unlegible receipt. I contacted the support center and got an awesome email back that they credited my account. These people are so easy to work with. They go out of their way and have exceptional customer service
Super easy to communicate and to submit photos/details to describe. The response time from customer service was also great!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I didn't receive cash for a return that I should have. Sent request for resolution and the issue was resolved quickly and the cash was added! Provided information to help me possibly resolve it myself but was quick to resolve it for me when the info didn't apply. I appreciate the quick and thorough action and response.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This is a good app for saving some money on things I already buy. And the customer service is really exceptional. Any glitch or issue I have had with the app or cash back is handled quickly and efficiently. I would recommend Ibotta to others.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had to contact customer service for missing points. I received noticed within the same day that they had looked over my purchase and corrected the issue. I really appreciate the quick response!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I always get a response, whether it is right away, or a short period of time! And respondent's are always friendly.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta always promptly fixes any mistakes when it comes to missing cash back. I use ibotta over any other apps.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Responsive and professional. I highly recommend ibotta. It took them less than 24 hours to respond to me.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
As usual the Team at IBOTTA went Above & Beyond to to resolve the issue in less than 24 hours. I have never worked with a company that does what they can to ensure quality service & customer satisfaction. Thank you IBOTTA.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having trouble with my cash back because I wasn't aware of the target e-receipt not giving you cash back, but just emailing them the same day they gave me my cash back as a courtesy!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Love the app great deals quick payout time great deals lots of rebates and cash backs and bonus offers too
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
What is going on with the app? I was cheated out of money and this is happening more and more often. I bought 2 Japanese bbq and was supposed to get $4 back. People are blogging about the same issue lately and now I know why
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I selected a deal not knowing it was only good in limited states. I reached out to customer care, Christina helped me and explained the issue to me. She was kind and helpful. I've liked ibotta before but the customer service really sealed it for me.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Customer service has always been so helpful and pleasant to work with. They respond quickly and always resolve any issues with ease. It's always a pleasure to interact with Ibotta customer service members.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta has been great. They work with you to resolve any small problem. They correct it fast. It's also easy to use.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using ibotta for years. I currently have over $1000 saved in my account and have only used money from it one time I think. It takes some effort, but it is worth it. I think of it like the old way of clipping coupons only you are doing it digitally, and you get the money back, not just saving as with the old coupons.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I didn't receive a bonus reward that I completed and a customer service rep was able to rectify it for me, which is exactly what I wanted. Always responsive😊
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Had to email Ibotta 15 times and send same receipt four times for someone to credit my account with earnings 😞
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.
I was looking for a transaction and emailed the Ibotta team. Within no time, I received emails following up and then an answer to my question. Thank you Cybil for your kindness and quick action with my request! It feels wonderful to feel like you mean something!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was skeptical about trying Ibota, I'm glad I gave it a try. It has been so easy to get $$$ back on items that I use all the time. I have even tried other items and liked it also. If your thinking about it... just try it. You will save for future purchase on other items you love.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.