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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I love this app, I've saved so much money! Customer service is fast and amazing too! Thank you Ibotta!
I've been dealing with Benedict for over a week. He has been very professional and responsive. He answers my questions in a timely manner. My issue is almost worked out and I'm pretty sure he will follow through with it until it's done. I appreciate the care he has taken to get this resolved.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue that was able to be resolved in a matter of a few emails hopefully will not need to use again but if I do I am sure will be great again
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I absolutely love this company. I have supplemented my children ls christmas gives with the amazon gift card balance at the end of every year for over 8 years now. They have amazing customer service and are very quick to respond and they have always given missing credits in a very fast time frame.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having issues with one of my purchase and Jill helped me the whole way, answered all my questions. I've never had any issues with their customer service so I'm very help with the service :)
I needed assistance with a refund and was settled in less than an hour! My love the app hadn't really used it lately and I thought this was the reason I was struggling but everything was solved quickly.
Josh was great, he responded to my ticket within the hour and resolved it. He provided full details regarding my inquiry to reduce back & forth emails.
We all have the things we have to buy. Why not save a little bit of money while you are at it? Well that is what Ibotta allows me to do. Save money on things I already buy. Give it a try and the best part is, no papers coupons to save and find. Occasionally you may need assistance like I did today. It was very easy and my agent was clear on what they needed to find me a satisfying resolution.
A+ customer service.
Knowledgeable and responsive staff.
Marie was wonderful.
Very reassured of security measures.
I trust Ibotta.
I am working on earning my 3rd gift card, just for doing something I would do anyway! Great shopping app!
I have been with iBotta since shortly after they came out with this great app and it's great to see how far they have come and what a great job they have done with this app.
Did not get my cash credit. Spoke with customer service and they credited my account. They were fast at responding and my account was credited in minutes
Not only have I saved A TON of $ over the past 5 years ($1.5k savings member) but their customer service is great. They always do the right thing in trying to get you any missing credits. It's fun to use and discover new items to try as well as savings on things I buy all the time.
It never fails, When I submit my receipt it always says no cash found Right there and then I know I will not got ALL the money. I continually have to "fight" and continue to send emails to get the money due me. This is obviously an issue on your end. I really wish you would fix the program I have been told it's because My app is Old and I have to Refresh I have done that and the problem continues!
We appreciate your feedback! We've reached out to you directly to resolve the issue. Please check your messages and let us know if there's anything else we can assist you with. Thank you!
Ibotta has been such a game changer in my everyday spending. The Rebates are amazing when they hit my account. Also anytime I ever had issues with missing cash back or any type app issues Customer Serivice was big help! Very understanding and were able to fix and credit me my missing cash! 👍🏼
I reached out with an issue I had redeeming an offer, and my issue was promptly corrected in a satisfactory way.
Love getting best deals and cashback on this app. It's not gift cards but actual cash that goes in your bank account if you like.
I have contacted customer service a handful of times with difficulties with some of my cash back on items that I have added to my list and for whatever reason the item(s) did not register with my Ibotta account. I would contact customer care after reviewing the details and waited 72 hours. On a regular basis I have gotten messages back that were very vague and basically saying "oh yeah read this article and it should help". This does not fix or help with what I am contacting you about. So after a few back and forth with the customer care I would finally get a solution. But overall just very frustrating when you feels like the customer care reps just hand you articles to read and a vague "fix" just to get you off the list. I get frustrated everytime I contact customer care and know that it's going to be a little bit of a hassle to have a solution to the issue.
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
I have nothing but positive things to say about this app. I love the cash back and any time I have contacted a representative, they have been courteous, responded quickly, and corrected everything immediately. I recommend Ibotta to everyone I know.
I'm pleasantly impressed by the utility of Ibotta's customer service. The chat bot powered front end transition to an emailed based customer support conversation has gone very well any time I've needed them! Makes me more comfortable recommending their product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.