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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Love getting best deals and cashback on this app. It's not gift cards but actual cash that goes in your bank account if you like.
I have contacted customer service a handful of times with difficulties with some of my cash back on items that I have added to my list and for whatever reason the item(s) did not register with my Ibotta account. I would contact customer care after reviewing the details and waited 72 hours. On a regular basis I have gotten messages back that were very vague and basically saying "oh yeah read this article and it should help". This does not fix or help with what I am contacting you about. So after a few back and forth with the customer care I would finally get a solution. But overall just very frustrating when you feels like the customer care reps just hand you articles to read and a vague "fix" just to get you off the list. I get frustrated everytime I contact customer care and know that it's going to be a little bit of a hassle to have a solution to the issue.
I have nothing but positive things to say about this app. I love the cash back and any time I have contacted a representative, they have been courteous, responded quickly, and corrected everything immediately. I recommend Ibotta to everyone I know.
I'm pleasantly impressed by the utility of Ibotta's customer service. The chat bot powered front end transition to an emailed based customer support conversation has gone very well any time I've needed them! Makes me more comfortable recommending their product!
I tried several times to log in and the screen would revert back to the log in screen. The Ibotta support desk (Ronni) gave me several suggestions to try and one of the suggestions worked.
I wish every company could respond within 24 hours like the customer care team of Ibotta. They always answer my questions thoroughly. Great app that saves me money and great customer service. Thank you Ibotta.
Always provide excellent customer focus whenever I have a problem receiving cash back. They immediately respond and are very quick in seeking a solution to my problem.
Ibotta quickly solved my issue with missing credit. Thank you to France who was very helpful! I've been a user of the app for a few years and customer service is what helps make the experience better.
Jill was prompt, courteous, helpful, and got right to it. My issue was resolved with minimal effort and I was very appreciative.
I hate that I've got to buy more than one item to get cash back Plus why can't you give cash back and allow us to get a reward from the place we order from? Example Walmart, dollar general etc... But otherwise I love the app and the payment is instant 👍
Thank you ibotta for the great work that you do to resolved issues I have being using ibotta for about 4 years and I have save lots of money.
Great experience, problem fixed! I needed to send a better photo and was able to do this through email.
Hi! I missed my cashback many times, honestly no.of times every time I contact them they never failed me to add my eligible cashback. Ibotta is very user friendly and it's to shop instore and online. I love ibotta deals and they have great service I have ever gotten! My best wishes.
Customer service resolved my problem regarding a cash back issue. It was resolved quickly and they were very helpful.
I have been using ibotta for quite a few years now. Over the years, the app has been very useful to me, especially with integration of walmart purchases. I also use the app for my Sam's Club purchases and have received over $1500 dollars cash back so far. The app is easy to use and customer service is easy to talk with via email. I will continue using this app for.
Shopping cashback or discounts. Thank you Ibotta.
When I had my Walmart account linked and I had missing cash back notifications, it only gives you 24 hours to add the missing cash back. I am not able to check my email every day. Why don't you give the same amount of time for unlinked accounts of a week versus 24 hours to add missing cash back. Are you really that stingy that you can't let an extra $. 50 or a dollar get added past 24 hours?
Not only do you earn extra cash on Ibotta, but they back up their great app with great customer service!
I was missing some rebates on a shopping trip that I submitted for and the customer service team was on top of it with an answer and solution in approx 24 hours. They took the time to explain to me where and what the issue was and the solution was 100% satisfactory. I would recommend anyone to go the distance and download the IBOTTA and start saving today! They really are there to help you in this economy with savings and their customer service is top notch.
Withdrew $20.00 from balance for a Kroger Gift card in which I had a issue using. After speaking with the store customer service with no help, Ibotta customer care refunded the $20.00 and cancelled the gift card. They were very helpful,
I was very impressed with how quick Ibotta found the issue and gave me my cash back. I have been using Ibotta for quite a while and look forward to more cash back soon
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Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.