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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I was very impressed with how quick Ibotta found the issue and gave me my cash back. I have been using Ibotta for quite a while and look forward to more cash back soon
I was concerned about missing cash back, I emailed them and received a quick response with cash added. They are very customer service oriented! Great company!
Jan O. In customer service helped me to get money I was missing. She explained what I did wrong and made recommendations to help me in the future. She was helpful and friendly. Ibotta is a great app. I've gotten lots of gift cards through it.
Ibotta customer service is the BEST! I rarely have issues but when I do they always resolve it! I LOVE IBOTTA!
Having taken advantage of Ibotta's offers for years, it is always easy to understand, use, and their customer service is outstanding!
I had uploaded a receipt that I had multiple offers and it didn't give me credit, that it couldn't find any matching offers. I emailed support and described what happened and uploaded the receipt and they were able to give me the credit
Ibotta customer service representatives are always kind, respectful and courteous. This time was no different. Prince is great to work with!
I was missing some cash from a DG deal. Quick reply and great explanation of policy and fast addition of funds.
Unable to withdraw earnings Error message says withdraws disabled.always a problem With ibotta
Why?
Things were going fine
But then all of the sudden I am unable to withdrawal the earnj gs. I have earned from scanning recipts and shopping based on the offers. So ofc Im pretty ticked off
They go out of their way to help you. I had a problem with a couple of receipts not getting proper credit and they had no problem fixing them
Every time I need support with missing cash back, I get instant support and always positive, even if I forget to claim it ahead of a purchase.
Will not let me turn in for rewards so this is another worthless ploy. Sent in request to fix and nothing has been done. So is someone in the organization taking the money.
I just tried to log into my account and it is gone. What happened?
Above and beyond addressing a refund & crediting to me. Thank you Ibotta! Appreciate the follow up and through.
Kind and quick responses from real people- a HUGE difference from other apps that have since gone rogue like "Drop". Thank you for staying REAL, Ibotta!
I had an issue today and they were quick to message me and take care of it. I absolutely love Ibotta and the team. A++ Cheers to more savings
I purchased earbuds from Best Buy online. I picked them up in the store in March. I got cash back from Ibotta for them. In May I got an email from Ibotta saying Best Buy said I returned them or canceled the order and that was untrue. Ibotta then had taken away the cash back. I showed Ibotta from my purchase online and when they were picked up and the amount of money I paid. They were very quick to put cash back in my account. Thanks for the quick service!
Hi I loved using the ibotta for cashbacks. Every time it is easy to use app and get cashback.
The ibotta support is always helps if I have any question or issue with submitting the receipts. Couldn't be more happier with this easy process.
I reached out about an offer I thought was missing from my submitted receipt. Angelo was very helpful and clarified everything for me. As someone who's worked in Customer Service, I know it's not always a pleasant or easy position. I truly appreciate Angelo's kindness and professionalism. Thanks for everything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathy,
Thanks for reaching out to Ibotta Care. I'm sorry to hear you're having trouble logging in!
Please be sure to confirm that you're using the correct email address or linked social account when logging in. Additionally, your device will need to have cookies enabled and the automatic date and time setting selected. For help with these steps, check out our help center (https://help.ibotta.com/hc/en-us/articles/230551147-Help-I-cannot-log-in-).
If you still can't log in after confirming your email address and adjusting your device settings, please provide me with the following information:
Screenshot of the error message:
Email address you're trying to log in with:
Platform (Android/iOS/Ibotta.com):
Any previous email addresses associated with Ibotta:
Thank you for your patience—have a great day!