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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta did it again.They put products in for rebates that didn't scan or qualify (but they really did). It took 2 days to get it fixed when I finally hooked up with someone named Lord.They did a great job!
I purchased 3 packs of air wick essential oils and did not get credit. I submitted my review and spoke with Ronnie! Ronnie was very helpful and responded quickly to my request after I submitted my receipt! I really appreciated the quick response time!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was amazed how quickly my help email was answered. I was able to follow the directions of the customer care and sign back into my account. Thank you so much I have been using the app for many years and was afraid I lost my account. Thank you again for your kind support
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Help support team is wonderful in helping and resolving issues with the Ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Easy money when it works. A lot of times I don't get the money I thought was coming from purchasing. Some days there are bonuses. Easy payout with PayPal.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Always Ibotta has the best customer service! Even if I make a mistake when I am in an location that doesn't have great cellular service and can't verify exactly what terms are for the product, they let me know. As well as fixing the most recent problem from a Dollar Tree receipt because they have horrible and very difficult to read receipts. I sent customer service a new image of the receipt that was taken even closer up then what Ibotta app could. Thanks for all of the Ibotta staff for being amazing, fast response time and helpful!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My inquiry was answered within 24 hours and gave me complete satisfaction.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Emanuel very professional and quick response and solved my issue.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This app was my favorite but now I stress about getting deals and doing the bonus because lately I have been getting no help with the problems. It's always questioning me and my actions instead of the issue that needs to be fixed. It takes days to get resolved and it's not for when I take the time from my family to get the offers. My time and gas isn't ever reconcized. It's very frustrating at times, when you have a bonus expiring so the I heave to go get another offer to complete the bonus. I had some mistakes I owed up on but I'm pretty filmier on how this app runs and I feel like it's a fight. I hope this gets fixed.
I had an issue with one of my bonuses and emailed customer support. Brenda stepped in and immediately assisted me in the situation and made everything correct. Very smooth process. Ibotta is a great company and has top notch customer service.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I received only $0.22 on a purchase of $59.67 at 2% cash back. This total should be $1.19.
Hello Joanne,
Thank you for your continued patience.
I apologize for the delay and understand your frustration. Offer parameters are are set by the retailer.
Please know that we're committed to providing our Savers with a great experience. In response, I've documented your feedback to share with our team. As our service grows, your input helps us determine improvements for the future. Again, I appreciate your understanding and patience.
Thank you for saving with Ibotta. Have a nice day!
I had an issue with a picture of my receipt and $ being removed from my account (due to clarity, which the ink at some stores is very light). Customer service quickly fixed the issue within 24 hours. Anytime I need to contact them about anything, they quickly get back to me.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
We've been using Ibotta since 2017 and the customer service has come a long way. It is top notch!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I appreciated the fast response of the team, they review the offers and assist with urgency. Thank you for all your help. You are appreciated. I'm a single mom saving because I have a reduced on salary and every penny helps. Ibotta is a great app that help save and make things affordable.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My experience is always amazing on Ibotta the staff is great at giving you feedback and correcting whatever issues you may have.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was shopping and go gurt was available as a ibotta. I got 4. And then once in my car. It was gone. After multiple messages back and forth. I was credited the two dollars and also credited 4 items to towards my 53 for the grilling bonus. Thank you very much.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was pleasantly surprise by level of customer service that I received from the Ibotta team. The team member was very knowledgeable about the situation and went above and beyond, not only fix it, but to provide a detailed explanation so that it will not happen again.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta care team responded to my issue on the app very quickly. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This is the only app.
Where you can truly make money buying stuff that you buy normally at the grocery store and it doesn't take forever for you to reach the withdrawal amount
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.