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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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This is the only app.
Where you can truly make money buying stuff that you buy normally at the grocery store and it doesn't take forever for you to reach the withdrawal amount
I had an issue redeeming an offer and was resolved by great customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
A good team looked at the info and corrected an auto removal on a rebate. Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta care team is so quick to help! My issues are always resolved quickly!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love they always on top of things ready to help you explain and they try to fix it asap
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Rewards are quick and accurate.
Streamlined process.
Service is responsive and helpful.
A+++
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Danica with the Ibotta care team has helpful and knowledgeable regarding my use of the Ibotta app. I do enjoy the ease of use of the app and when I've had questions or a rare issue with the app the care team effiently responses. I like using the app.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I made a purchase expecting cash back and didn't receive it. I put in a purchase review and Ronnie was able to walk me through what I did wrong so I wouldn't make the same mistake again. Very prompt, courteous and helpful (and he credited my account as a courtesy ta boot!). I love this site and appreciate the help, Ronnie!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I like that Ibotta doesn't make me feel like I'm stupid when I have a question. They are very respectful and prompt to fix any issues!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a problem with a receipt that was difficult to read. But the Ibotta team helped me with this and corrected it promptly.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I buy the correct item then after pending 3 days it says offer has expired.! Was still available when I purchased but no credit given.
They were quick to getting the cash added that was missed and give me my bonus 2 towards the bonuses I working towards this week. Thank you for the quick response
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Sometimes receipts have glitches! But the ibotta team always comes through and fixes it quickly.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Valid purchases are rejected. Support process not helpful.
I enjoy using the Ibotta app. It's easy to understand and use. Most of the all it's fun to watch your cash add up.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Great way to try new products and save on the basics. The staff is very responsive if there is any issue.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The Ibotta care team was very quick to resolve my missing credit!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Jack was very helpful and quickly addressed my issue within minutes. As a $1k ibotta member I am satisfied with the support team.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
My receipt wasn't giving me credit for my items, I emailed customer service. It was fixed within a couple hours. Great service. The money is real, and can add up quick
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I messaged Ibotta support with a technical issue I was having with redemption, and they reversed and credited the correct associated items right away. Much better customer service than another rewards platform I use!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.