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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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My receipt wasn't giving me credit for my items, I emailed customer service. It was fixed within a couple hours. Great service. The money is real, and can add up quick
I messaged Ibotta support with a technical issue I was having with redemption, and they reversed and credited the correct associated items right away. Much better customer service than another rewards platform I use!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a discrepancy on my cash back total, no matter what I did it wouldn't let me adjust with the "I'm missing cash back" button so I sent in a help ticket. They were so fast! Shiro ended up helping me and got it resolved. Very kind and understanding. I love ibotta and recommend it to everyone. Best app hands down! Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I reached out to customer care for a missing cash back for my avocados that I purchased. I got an answer that same day and my issue was resolved! Thank you Ian P for your help!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue with cash back not showing up in my account. The customer service rep quickly got in touch with me and together we resolved the issue - all within 15 minutes. Appreciate how quickly this was resolved.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was having a problem with getting some cash back, after contacting Ibotta help I was credited with the cash missing by the next day. I then had a problem getting into my account and Ibotta help sent me a new password reset to help me, this was done within minutes of my request.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Reached out to the Ibotta Care Team regarding a missing rebate. Expected communication within a couple of days, but had a very quick and satisfactory response within a few hours. Impressed!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
CVS has a cashback offer of 10%. It did not show in my cashback. I notified Ibotta and within a few hours they adjusted my account accordingly.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I've been using Ibotta for many years, feels like at least 10 or so. My ex husband and I shared an account until we didn't and now I have my own. There have been many changes over time, to be expected, Have enjoyed watching the company itself evolve, grow and expand your platform. Ibotta takes good care of their users. Thank you for being such a solid support system for those of us who need one
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
So refreshing to have such positive experience with IBOTTA customer service. Each time I have had to chat with customer service they are quick fo respond and so helpful and friendly!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Any issue you may have is immediately rectified. Top tier customer service.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I love this app, I've been using it for a few years and had my first customer service experience today. My issue was addressed and corrected in a matter of minutes.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had not received a reward. It was pending for days however when I contacted Ibotta customer service it was quickly and professionally resolved. Ibotta is the best!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
There was an offer that showed on the store frozen tab. When my receipt was submitted ibotta stated it was never an offer for that store. After explaining to customer service what happened, they gave me credit for the offer, but it didn't count towards my bonus. The staff was very friendly.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had problems with getting onto my account but they help me out and I got back on and everything is fine. Very good customer service.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I'm very grateful for all the support, took awhile on my part but once I asked for help it was worth the wait. Put a ticket in they will look at it and very soon get back to you wasn't sure if I would get my rebate but I did Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The staff was very quick and efficient in resolving my issue. Great customer service.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
There was an issue with a product I purchased and being included with a refund. Customer care answer quickly, polite and thorough
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I saw that it only gave me credit for 3 of 4 items I bought and they added it quickly once reviewing it
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Now it wants me to sign in, create an account. Its not showing my exact earnings
This app is hard to navigate and understand how to get the most from it. Also, I have earnings that just don't add on to my total anymore. Not sure why. I couldn't use my earnings at Walmart like I did once before. Don't make sense or cents!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!