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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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If you have a problem, their team will definately help. It's nice to see this in the world today!
I had an issue with one of my cashback offers, pretty simple and it was only for 1 item. After looking through the app and checkout out the help articles I decided to reach out to Ibotta team for assistance. Their response was prompt and provided me with the help I needed to resolve my issue. First time sets the tone for all future interactions and I am truly impressed!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I appreciate all of the bonus opportunities and for the savings! Ibotta makes me smile!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta cares about their customers, great customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I bought four items that were exactly the same and printed in order on my receipt. Interestingly enough, only three were acknowledged. They were ice cream cones, so I threw out the box and tossed the individually wrapped cones in the freezer.
I repeated the process, and captured the receipt several times. Finally, I had to capture the UPC FROM A BOX ONLINE. Lo and behold, the compensation reflected only three of the four purchases. Too much effort for $. 75.
The app allows users to make purchases from some online retailers however the rebates may not go through even after the 7 day waiting period. Thankfully the customer service rep Hennica was able to help. I hope in the future there an easier way to communicate with ibotta representatives because everything i put in the chat to the ibotta automatic helper...(Carlotta I think) had to be repeated to Hennica. Its frustrating and annoying. Why ask all these questions of the consumer and don't pass it along to the representative?
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I wish it was easier to get to an ibotta representative or to submit a ticket, but when one gets to that point it is pretty easy. They resolve any issue quickly.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had selected my cash back but when I went to redeem it wasn't showing. Within 24 hours I had an answer & it was fixed right away!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using this app for years, and every time I run into an issue, the customer service (the real people, NOT the AI chatbot) has been fantastic.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
A missing rebate was remedied efficiently and completely!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was unable to log into my account for over a week. I kept getting an error. I finally used the chat and heard back from Ibotta the same day. They resolved my issue quickly.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
My account was blocked because the email of the account was closed by hotmail. I had to login to Ibotta, but I couldn't because the new email had to be updated. I contacted Ibotta and they solved the problem in 24 hours. Excellent!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Best app ever everytime I scan receipt in it works like a charm don't take long. I have been on many apps and never been successful as this one. Not to mention if you have any issues which is very seldom the customer service team you make a email to is great they get back in touch with you within a reasonable time frame. Highly recommend saves my family alot of money on everyday items
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I reached out to the support team for missing cash back on one of my offers. The team reached out and resolved my issue. Great customer service.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had this app for a few years now and it's always great, never had a problem. Yesterday, I was going through one of my receipts & I mistakenly thought I was missing a cashback for an I tem I purchased, reached out to them, and explained that it did not qualify for a cashback for that item. They still credited me for it. It was my bad, but hank you so much.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
It's where I can save money through deals when I'm shopping.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta is easy to use and who doesn't like earning money back on items that you are already going to buy? If you ever need help customer care is the best! If you don't use Ibotta you can sign up now and feel free to use my referral code TIBFUGW and we will both earn a bonus 💲🙂
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had to rescan items as one of my ibotta offers did not give me the x2 redemptions and the first person who replied did not get it corrected so I replied and Jay took a look at it and quickly fixed my issue. I appreciate thst he look time to look it over and get it corrected.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
In attempting to change my original Ibotta email I inadvertently set up a new account canceling my original account. Contacting support via email and dealing with Kate provided an easy avenue to solve the issue. In two short emails, the issue was resolved perfectly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!