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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I thought I was missing cash back but I didn't read the items that were included the ounces carefully so I sent in a ticket for cash back but Emmanuel looked at it and he said that I had picked the wrong item by mistake and as a courtesy he gave me the cash back anyway and I really appreciate that. In the future I will be looking more carefully and I would recommend Ibotta to everyone!
I sent a help request regarding a missing bonus payment. I received a response from a member of the Ibotta team within 24 hours and my issue was resolved positively. I appreciated the prompt, courteous service very much!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
This app has saved me so much money and if I ever encounter a problem their support team replies so quickly and is always so friendly
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have received over $500 in cash just by scanning receipts on products I would already buy.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta helps resolve issues fast. I reached out because some cash back was missing and they helped resolve the situation gast
I wrote to them and they solved my problem very quickly. Super app and service
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I absolutely love using the Ibotta app! It's so simple to use, just add your offers, and shop. Also, I can always count on their Care Team if I've got any issues at all. They're the best!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I bought two 4 packs of alcohol and only got credit for one, I asked Ibotta support for help. Within two days I was given credit for the other 4 pack and I'm very pleased
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Muy bien Joel C. Fue quien me ayudo, la verdad recomiendo 100% esta aplicación y los pequeños inconvenientes los arreglan al momento mucha gracias Amo Ibotta
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
As a member of ibotta for many years I can say "Job well done." I have over $1600 in cash back. Customer service for this app is one of the best. As a public company on major exchanges ibotta has performed quite well.
Easy and quick service also a very quick response after ticket was put in
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I needed help with a product that was scanned and matched but did was not accepted. It was very easily resolved after a quick email. Response time was great and I appreciated the positive result. Ibotta is the best!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I received and email from Ibotta Care stating my account was locked for review and that it could take some time to complete the review but that I could still accumulate rewards. After 3 weeks, I contacted Ibotta Care and asked how much longer it would take. I got a response the next day with what they found and that my account was now back open. The quick response after my email was excellent! I have found a quick response each time I have had to contact the care team. Thank you Care Team!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Very pleased over the years i like how it's easy to understand
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I didn't receive cash back on an item. In reaching out to Ibotta, they researched my purchase & found out that the retailer I purchased the item from had given me cash back through their "cash back" program. Ibotta responded promptly. My issue was resolved within an hour. Thank you Ibotta for your loyalty to your customers.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a very pleasant experience on ibotta today. I had a problem with my cashback and it was solved witin the hour. Thank you again.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta care team was great! They helped me resolve my issue swiftly and thoroughly!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have been doing Ibotta for years now. I have recieved over 3,000$ in this time. It's very easy, fun, and most of the rebates are tailored for each member. When I have had issues, Ibotta has been right on top of it communicating with me and straightening whatever the issue is out. Very excellent customer service.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Some of the items I purchased on my receipt wasn't given the correct item amount. I contact customer service & Elton C solved my issue very quickly. The service he gave was very professional. No complaints from me here!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love Ibotta! The customer service is excellent, claiming offers is easy with tons to choose from, and cashing out is painless. I started using Ibotta about 2 or 3 months ago. It was very easy to learn how to use and get started earning money back on my purchases. There are tons of offers and bonuses each week that make it easy to save tons of money. When I recently went to cash out I had forgotten that I used a different email and had some issues verifying my info but customer service got right on helping me get it figured out and I was able to cash out $50 of what I had earned back so far. I highly recommend the app if you want to save money.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.